VP, Reporting & Analytics – Patient Services

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Spearhead the strategy, development, and implementation of reporting and analytics solutions for Patient Services clients

• Create reporting, analytics, and insight solutions that yield measurable performance in alignment with SLAs and KPIs

• Oversee onsite and offshore analysts to provide actionable reporting, analytics, and insights

• Perform comprehensive data analyses and root cause investigations addressing access, affordability, and adherence issues

• Assist clients and business partners by promoting operational excellence, strategic planning, decision-making, and project prioritization

• Define a strategic vision and roadmap for cutting-edge analytics solutions

• Collaborate across Client Services, Operations, Product, Innovation, Data, and IT departments

• Provide strategic guidance across a diverse portfolio of clients and projects

• Support business development efforts through pitches, proposals, presentations, and marketing strategies

• Develop scalable best practices, processes, and product offerings

• Convert data-driven insights into strategic recommendations that support business growth and P&L goals

• Work alongside product owners and technical teams on business and technical requirements

• Write acceptance criteria and partner with QA on testing plans

• Create user experience materials such as wireframes and navigation flows

• Set team direction, priorities, objectives, and expected results

• Manage employee performance, workflows, resources, and priorities

• Build a talent pipeline; interview, select, onboard, supervise, and mentor team members

• Conduct performance evaluations and development discussions

• Promote accountability, collaboration, continuous improvement, and professional growth

⛳️ Requirements

• Bachelor’s degree in healthcare, health policy, STEM, or business

• Over 12 years of experience focusing on healthcare data, particularly patient-level data

• Proficient in SQL, Tableau, and Power BI at an expert level

• Familiarity with SFDC and internal CRM/pharmacy systems

• Experience with JIRA and Smartsheet

• Strong presentation skills using Microsoft PowerPoint

• Practical experience in data science, machine learning, and Python modeling/programming

• Exceptional customer analytics and analytical thinking abilities

• Capable of clearly communicating and presenting analytics findings to senior leadership and executives

• Experience in independently leading client engagements, managing stakeholders, conducting risk analysis, and tracking success metrics

• Background in supporting proposals, pitches, RFPs, and sales presentations

• Preferred: Over 11 years of experience in patient services data analytics

• Preferred certifications: Tableau Desktop Certified Associate, Power BI, AWS, PMP, or PgMP

• Availability to work 40+ hours per week, 5 days a week

• Willingness to travel 10% or less

🏝️ Benefits

• Competitive salary and benefits

• Reasonable accommodations for disabilities

• Travel of 10% or less

• Option for remote work