VP, Professional Services Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic leadership and clear direction for the North America Professional Services team.

• Cultivate, develop, and retain a team of high-performing leaders and delivery professionals.

• Enhance capabilities in solution leadership, industry knowledge, and delivery excellence.

• Supervise enterprise software implementations throughout North America, ensuring timely, budget-friendly, and high-quality outcomes.

• Collaborate with customers and internal teams to enhance satisfaction, drive platform adoption, and achieve long-term value realization.

• Act as the executive sponsor for key customer relationships and navigate complex challenges.

• Establish referenceable customers by ensuring successful implementations, adoption, and measurable business impacts.

• Manage financial and operational performance, including resource planning, utilization, profitability, forecasting, and delivery metrics.

• Implement consistent methodologies, governance protocols, tools, and operational metrics.

• Identify and mitigate operational risks, resource limitations, and delivery obstacles.

• Collaborate with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners.

• Foster relationships with strategic partners across Kinaxis-led, partner-led, and joint delivery projects.

• Advocate for AI-enabled delivery capabilities, innovation, continuous improvement, and scalable delivery methods.

⛳️ Requirements

• Over 15 years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS environments.

• More than 10 years of experience leading delivery teams and their leaders.

• Demonstrated success in supporting and scaling a Professional Services portfolio exceeding $50M.

• Strong commercial and operational insight, encompassing revenue, utilization, forecasting, resource planning, margin management, and delivery performance.

• Experience with strategic system integrators, subcontractor partners, and wider delivery ecosystems.

• Profound understanding of enterprise software implementation methodologies and best practices for customer delivery.

• Capability to lead through periods of change, uncertainty, growth, and shifting customer expectations while maintaining engagement and delivery discipline.

• Outstanding executive communication, stakeholder management, and relationship-building skills.

• Extensive knowledge of the supply chain industry, market dynamics, customer transformation needs, and competitive landscape.

• Willingness to travel as necessary for project engagements, executive customer interactions, partner alignment, and internal leadership functions.

• Preferred experience in leveraging AI, automation, or scalable delivery models to enhance service effectiveness.

🏝️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).

• Flexible work arrangements.

• Programs for physical and mental well-being.

• Regularly scheduled virtual fitness classes.

• Mentorship programs, training opportunities, and career development.

• Recognition programs and referral incentives.

• Hackathons.

• Accommodations available upon request throughout the recruitment process.