VP, Operations Manager – Digital Assets

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist the Managing Director in implementing the strategic plan for the Digital Assets division of the Bank.

• Oversee policies, controls, and risk frameworks related to the Digital Asset Banking and Lending operations.

• Develop and sustain reporting and analytics capabilities to evaluate business performance, portfolio trends, and operational KPIs.

• Facilitate the planning and launch of innovative digital asset products and features, such as collateralized lending and ACH.

• Collaborate with Product, Technology, and Compliance teams to ensure operational readiness.

• Aid in the daily operations of the business line and address ad hoc leadership priorities.

• Act as the main point of contact for monthly business analysis, supporting Relationship Managers to ensure fee revenue is achieved.

• Serve as a subject matter expert in areas such as crypto assets, stablecoins, tokenization, and blockchain technology.

• Act as a client-facing resource to support Business Development initiatives and engage in discussions with prospective clients.

• Assist in developing the credit function for digital asset-related lending opportunities, including underwriting and credit process formulation.

• Conduct financial analyses to evaluate the profitability and risk of digital asset lending opportunities under various market conditions.

• Foster strong relationships with clients and internal stakeholders while fulfilling client requirements and adhering to internal compliance protocols.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Finance, or a related discipline.

• Over 5 years of experience in banking operations, credit, or risk management, specifically in support of a Digital Asset Banking or Lending business line.

• Proven expertise in cryptocurrency, blockchain technology, and the dynamics of the digital asset market.

• Experience in developing and executing policies, controls, and risk frameworks for a regulated financial services sector.

• Strong history of collaboration with 2nd and 3rd line risk, compliance, and audit functions to manage and resolve issues.

• Experience in handling high-risk client onboarding within a regulated banking environment.

• Proficient in financial analysis and credit underwriting.

• Exceptional reporting, presentation, and communication skills at the executive level.

• Demonstrated ability to manage cross-functional relationships with Relationship Managers, Compliance, Credit, and Executive Leadership.

• Proficient in Microsoft Suite and capable of learning and utilizing other Customers Bank applications.

• Awareness of AI and automation tools that enhance productivity, workflow efficiency, and client engagement.

• Must have legal eligibility to work in the United States without sponsorship, both now and in the future.

• Preferred: experience with BTC-collateralized lending or financing for crypto mining equipment.

• Preferred: experience across various stages of the digital asset banking lifecycle.

• Preferred: previous experience leading discovery calls or conducting due diligence with prospective banking clients as a digital asset subject matter expert.

• Preferred: experience managing or contributing to a multi-billion dollar client pipeline in a regulated banking context.

• Preferred: background in portfolio analysis or investment management.

🏝️ Benefits

• Personal development plans.

• Reasonable accommodations for qualified individuals with disabilities.

• Commitment to equal opportunity and diversity, equity, and inclusion.