VP of Product Management, Conversational AI – Digital Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish Empower’s strategy for conversational AI and define the product vision.

• Determine how AI can enhance customer guidance, collaboration, and service resolution.

• Facilitate smooth transitions between AI-driven experiences, digital services, and human advisors.

• Rethink digital servicing through the integration of AI, automation, and innovative product design.

• Enhance digital containment and boost operational efficiency.

• Design and oversee a roadmap that encompasses live chat, customer inquiries, service journeys, and future capabilities.

• Develop scalable AI-driven conversational experiences.

• Collaborate with technology, data, design, and risk teams on personalization, orchestration, assessment, safeguards, and human escalation processes.

• Own and advance foundational digital servicing capabilities.

• Leverage customer insights, data, emerging technologies, and competitive intelligence to prioritize investment decisions.

• Drive cross-functional alignment across Product, Technology, Design, Data, Innovation, Sales, Marketing, Operations, Legal, and Compliance teams.

• Report directly to Empower’s Head of Digital.

• Build and lead a high-performing product team.

⛳️ Requirements

• Over 15 years of experience with substantial leadership roles in consumer digital products.

• Proven history of defining strategies and successfully scaling complex products from concept to execution.

• Demonstrated background in defining and launching AI-driven products or platforms, including examples.

• Strong expertise in modern conversational AI and large language model (LLM)-based product experiences.

• Exceptional skills in strategic problem-solving.

• Strong judgment regarding product and technology decisions.

• Ability to engage deeply with leaders in engineering, data, design, and architecture.

• Proven ability to influence senior executives and lead complex, cross-functional initiatives in large organizations.

• Outstanding communication and storytelling capabilities.

• High standards for consumer experience and a history of challenging traditional approaches.

• Applicants must be legally authorized to work for any employer in the U.S.; no employment visa sponsorship or takeover, including CPT/OPT will be provided.

• Must have reliable high-speed internet with a wired connection and a suitable home workspace for remote work.

• A fiber, cable, or DSL internet connection is required.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• Retirement savings 401(k) plan with generous matching contributions up to 6% from the company.

• Financial advisory services.

• Potential discretionary contributions from the company.

• Extensive investment options available.

• Tuition reimbursement up to $5,250 per year.

• Business-casual work environment with the option to wear jeans.

• Generous paid time off starting upon hire.

• Ten paid company holidays and three floating holidays each calendar year.

• Paid volunteer time — 16 hours per calendar year.

• Paid parental leave.

• Paid short- and long-term disability.

• Family and Medical Leave (FMLA).

• Access to Business Resource Groups available to all employees.

• Flexible work environment.

• Necessary computer equipment will be provided.