Trust & Safety Product Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of the product and technical delivery for compliance and safety initiatives across EverAI platforms.

• Convert safety policies, legal requirements, incident reports, and user feedback into product requirements, acceptance criteria, and engineering tasks.

• Spearhead initiatives from defining problems to implementation, testing, launch, and ongoing enhancement.

• Enhance internal moderation systems, including the proprietary EverGuard LLM technology.

• Collaborate with Engineering and AI/ML teams to develop detection capabilities, moderation guidelines, thresholds, and interventions for user inputs and AI-generated content.

• Oversee the lifecycle of third-party safety partnerships from identifying needs and evaluating providers to implementation, testing, rollout, and performance management.

• Create safety dashboards and conduct regular QA to detect emerging issues and confirm that safety measures function as intended.

• Manage red teaming and adversarial testing for moderation systems and product safeguards.

• Monitor testing outcomes through remediation, retesting, and closure.

• Facilitate Trust & Safety reviews for new features and significant modifications to existing features, models, and integrations.

• Identify potential misuse, impacted users, and suitable safeguards during the product design phase.

• Coordinate product and engineering responses to critical safety incidents with incident management, policy, and user support teams.

• Collaborate directly with the CTO and Legal & Safety Lead.

• Influence the development of the safety product function.

⛳️ Requirements

• Proven experience in making data-driven product decisions using metrics.

• Experience conducting A/B tests, product experiments, data analysis, or basic user research.

• Ability to evaluate risks related to user-generated content, transactions, and interactions.

• Capability to convert risks into policies, trackers/dashboards, and strategic plans that align with legal and ethical standards.

• Understanding of scalable content moderation, including automation, machine learning, human review, and user reporting.

• Experience working with trust and safety and compliance standards for consumer-facing products.

• Cross-functional experience involving engineering, legal, operations, and customer support.

• Fully fluent and at ease in English.

• Comfortable utilizing and leveraging AI tools.

• Ability to independently test and manage third-party tools and integrations.

• Comfortable with ambiguity and capable of self-directed investigation, building, testing, and learning.

• Proficient in developing products based on uncensored models and content.

• Comfortable reviewing and discussing uncensored AI-generated content and NSFW material.

• Professional experience or interest in AI is a plus.

• Previous education in legal/compliance is advantageous.

• Experience with consumer-facing features, especially in entertainment or gaming, is a bonus.

• Willingness and ability to work under a B2B contract arrangement in the country of residence.

🏝️ Benefits

• Fully remote work from any location.

• 4 weeks (20 working days) of paid time off annually.

• Annual in-person meetup.

• Monthly allowance of 100 USD for health insurance expenses.

• Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also accessible to up to three family members.

• Co-working space budget of up to twice per month at 35 EUR / 40 USD per visit.

• Learning budget for courses, books, conferences, events, or certifications.

• Company-provided laptop.

• Monitor budget of up to 250 USD.

• Budget for keyboard/mouse/mic/headphones of up to 150 USD.

• Premium access to ChatGPT, Cursor, Hugging Face, Claude Code, and other tools.

• Flexible B2B contract structure.

• Annual compensation based on role level, scope, location, and market data.