VoIP Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the strategy and roadmap for the VoIP product.

• Act as the primary product collaborator among Sales, Onboarding, Support, Engineering, and executive teams.

• Cultivate a deep understanding of the VoIP market, competitive dynamics, customer demands, and essential functionalities.

• Detect product deficiencies and outline strategies for achieving feature parity, usability, reliability, and market differentiation.

• Manage and prioritize VoIP workflows, including number porting, workgroups, contact center capabilities, app navigation, and compliance with regulations.

• Convert customer and market insights into product specifications, user narratives, priorities, and execution strategies.

• Collaborate with Engineering from the initial discovery phase through to the product launch.

• Work alongside Sales, Onboarding, and Support to pinpoint customer challenges and address escalations.

• Establish processes and documentation to bridge organizational gaps.

• Track product performance, customer feedback, competitive trends, and operational patterns.

• Determine what to develop to effectively compete with established VoIP providers in the SMB sector.

• Communicate priorities, progress, compromises, and decisions to stakeholders and leadership.

⛳️ Requirements

• A minimum of 4 years of experience in product management, product operations, project management, or a similar role.

• Preferably experience in SaaS, communications, or fintech sectors.

• Strong comprehension of VoIP, UCaaS, communications, or contact center products.

• Proven experience in guiding products or features from the discovery phase through development and launch.

• Strong cross-functional leadership abilities and capacity to foster alignment across teams without direct authority.

• Exceptional analytical, organizational, and problem-solving capabilities.

• A customer-centric mindset with the ability to translate customer challenges into clear product opportunities.

• Capability to think strategically while also engaging with tactical details.

• Comfortable working in a dynamic environment where processes and priorities are subject to change.

🏝️ Benefits

• Engage at the crossroads of innovation and impact, aiding real-world practices to evolve and flourish.

• Collaborate with a skilled and inquisitive team that emphasizes experimentation, learning, and empathy for customers.

• Enjoy autonomy backed by robust leadership and a disciplined approach to product management.

• Seize the opportunity to modernize aesthetic software using cutting-edge, AI-native technology.