VP of Product / Chief Product Officer

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Take full ownership of Maisha Meds' platform, overseeing provider software, reimbursement workflows, data products, and the AI component.

• Establish the platform vision and a three-year product roadmap focusing on provider software, reimbursement, and data.

• Evaluate bold initiatives and quick wins, determine whether to develop or purchase solutions, and ensure adherence to organizational OKRs.

• Assess the appropriate roles for AI in task ownership, provider or operator assistance, and clinician engagement.

• Create a product practice centered on evaluation-driven AI.

• Innovate in forecasting and stockout prevention, claims and audit anomaly detection, dispensing decision support, low-bandwidth conversational interfaces, and automation of internal operations.

• Define success metrics for products and manage the metric tree from provider activation to patient outcomes and cost per DALY averted.

• Construct instrumentation and reconciliation processes to ensure metrics are reliable for payors.

• Conduct staged rollouts, holdouts, and quasi-experimental designs.

• Oversee acquisition, activation, and retention within the provider network, including lifetime value (LTV) and customer acquisition cost (CAC).

• Shape the platform's positioning, pricing, and deployment strategies with government health systems, private partners, and payors.

• Lead and mentor product managers and designers while guiding scrum teams across various locations.

• Foster a culture focused on ambitious, data-driven, customer-centric, and outcome-oriented execution.

• Represent the product to ministries of health, funders, leadership, and country teams.

• Chair steering committees, simplify complex technical work for diverse audiences, and facilitate growth partnerships.

⛳️ Requirements

• Minimum of 8 years of product management experience.

• Significant experience with AI-driven products.

• Demonstrated experience in managing teams.

• Proficient hands-on experience with large language models (LLMs), including prompt design, retrieval architectures, evaluation pipelines, and agent tooling.

• Knowledge of the trade-offs in cost, latency, and quality in AI products.

• Proven track record of taking at least one product from concept to production and scaling it in a resource-limited environment.

• Responsibility for product outcomes.

• Strong quantitative skills and data fluency.

• Experience in establishing an experimentation practice.

• Capable of quickly prototyping, sketching flows, writing copy, and materializing product visions.

• Ability to build credibility with clinical and technical teams and facilitate communication between them.

• Extensive experience developing products that users appreciate, considering customer needs, market opportunities, and reporting and regulatory requirements across multiple countries.

• Experience in healthcare, clinical tools, or other high-stakes areas is a significant advantage.

• Previous experience with third-party technology and product collaborations is beneficial.

• A collaborative team player.

• Possesses optimism, flexibility, and adaptability.

• Demonstrates resilience and tenacity in uncertain situations.

• Maintains a growth mindset with enthusiasm for learning, feedback, and continuous improvement.

• Exhibits passion, humility, patience, and a good sense of humor.

• Willingness to engage actively and drive projects forward.

🏝️ Benefits

• Competitive compensation based on experience.

• Remote-first work environment.

• Opportunities for travel across markets for product research and team collaboration.

• Chance to collaborate with prestigious academic institutions, funders, ministries of health, and country teams.

• Opportunity to contribute to impactful healthcare technology and improve health outcomes.

• Access to a unique, real-time, geotagged dispensing dataset.

• A startup culture that empowers the team to create a significant impact.