VP of Partnerships

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main individual responsible for managing customer relationships and the associated financial outcomes for Ocado.

• Take ownership of the Account Plan and the Ocado Profit & Loss for customer engagements.

• Lead communications that encompass business development, implementation, roadmap discussions, partner success support, and escalation processes.

• Serve as Ocado’s senior representative in regular customer interactions.

• Champion customer interests within the company and coordinate interactions across various Ocado teams.

• Represent Ocado to senior leadership teams of customers and assist in shaping their strategies and growth.

• Drive profitability towards established revenue targets and performance metrics, while also scrutinizing internal costs.

• Develop success plans to foster both customer and Ocado growth.

• Oversee the implementation of customer projects to ensure adherence to schedule and budget.

• Establish governance frameworks, operational processes, project performance monitoring, and service level agreement (SLA) performance during project life cycles.

• Facilitate discussions about roadmaps between customers and internal teams.

• Address any issues that may arise when Ocado's performance jeopardizes the relationship.

• Identify the needs of customers and align local and central resources, including partner success support.

⛳️ Requirements

• Exceptional skills in stakeholder engagement, relationship building, and networking.

• A customer-centric mindset or product-oriented approach.

• Experience in Business Management, including budgeting, audits, running a business, and commercial awareness.

• Proven track record in a senior leadership role, guiding other leaders within a rapidly evolving technology company.

• Strong leadership abilities that inspire confidence and communicate a compelling vision.

• Experience in people management, with a background in leading and managing teams.

• Substantial experience with automation solutions.

• Capable of making difficult decisions and managing challenging situations with positivity, confidence, and pragmatism.

🏝️ Benefits

• 401k Plan; 100% match up to 5% of earnings.

• Paid Vacation and Sick Days.

• 10 Paid Public Holidays.

• Medical, Dental, and Vision Insurance.

• Medical and Dependent Care benefits.

• Flexible Spending Accounts and Health Reimbursement Account.

• Company Contribution of 50% of Annual Deductible.

• Company Paid Life Insurance.

• Short and Long Term Disability Insurance.

• Employee Assistance Program.