VP, Membership – Community

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and maintain a pipeline for business development and a prospect list for a designated territory or segment.

• Expand NationSwell's Institutional Membership base by utilizing personal connections, outbound initiatives, and various engagement strategies.

• Design and implement a go-to-market strategy via direct outreach, marketing, events, and insights.

• Establish and develop relationships with senior leaders and potential members within target segments.

• Take ownership of Unit Renewal, Net Revenue Retention, and growth objectives for a portfolio of high-value members.

• Drive organic growth through enhanced engagement, cross-selling, upselling, and executive referrals.

• Act as the primary strategic owner for each account.

• Create customized servicing strategies that align with members’ changing priorities.

• Identify opportunities, foresee risks, and guide members toward valuable engagement across membership, Studio, and programming offerings.

• Mentor and coach Member Success partners.

• Set standards for account planning, renewal strategies, documentation, and member communication.

• Collaborate with the Executive Team and cross-functional leaders to enhance responsive programming.

• Convert member insights into actionable feedback for product, programming, and Studio efforts.

• Organize in-person and virtual gatherings with senior leaders.

• Promote peer-to-peer connections and collaboration within the NationSwell community.

⛳️ Requirements

• Over 10 years of experience in enterprise business development, account management, customer success, strategic partnerships, or consulting roles.

• Direct responsibility for sales and renewals, as well as expansion targets for a portfolio of complex accounts.

• Proven track record of creating new partnerships and achieving new business revenue goals.

• Experience in developing go-to-market strategies for new segments or territories.

• Established connections with senior-level leaders in corporate social impact/CSR, philanthropic, and social sector organizations.

• Capacity to leverage senior-level networks for business development and account growth.

• Ability to function as a trusted advisor to C-suite and senior executives.

• Highly developed executive presence.

• Competent in navigating ambiguity, influencing without formal authority, and engaging senior leaders with confidence and credibility.

• Strong skills in facilitation and convening.

• Experience in building, refining, and/or implementing servicing motions, tools, or playbooks.

• Proven management skills, ideally within account servicing teams.

• Commercially oriented and metrics-focused, comfortable operating against revenue targets and using data for decision-making.

• Collaborative leadership approach with cross-functional partners.

• High energy and entrepreneurial mindset.

• Proficiency with Salesforce or other CRM systems is preferred.

• Ability to quickly learn new systems and maintain detailed documentation.

• Experience with corporate social impact/CSR, philanthropic, or mission-driven organizations is strongly preferred.

• Submission of a resume and cover letter is required to apply.

• Must reside in the United States.

🏝️ Benefits

• Health, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Complimentary memberships to OneMedical, Peloton App One, and Talkspace.

• Flexible paid time off.

• Adjustable work schedules.

• Paid time off for volunteering activities.

• Dependent Care FSAs.

• 16 weeks of paid parental leave.

• 401k plan with employer matching.

• Commission structure.