VP, Experience Design

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Report directly to the Chief Creative & Innovation Officer and represent the comprehensive creative, strategic, and data aspects on various pursuits.

• Take the lead on the largest pursuits as the CCIO’s representative, managing the response strategy, win theme, creative and experience concept, and finalist presentation from RFP to decision.

• Present a cohesive range of offerings that encompass experience strategy, content intelligence, data, and technology.

• Collaborate with sales and land development leads to shape solutions, including defining scope, phasing, team composition, and estimate assumptions.

• Develop go/no-go cases for new opportunities, assessing fit, winnability, creative investment, and necessary trade-offs.

• Establish enduring relationships with client executives, acting as a trusted advisor.

• Organize practice capabilities into offerings and sustain the pursuit toolkit with case studies, references, concept work, and published viewpoints.

• Advocate for the design perspective at industry events and with DXP platform partners.

• Manage an AI use-case pipeline across UX and UI delivery, evaluate results, and set guardrails and review standards.

• Integrate AI-enabled experience concepts into pursuits and accounts, developing design patterns that address trust, uncertainty, failure states, and human handoff.

• Oversee design delivery economics, focusing on utilization, margin, and staffing structure, while recommending tools and hiring strategies.

• Uphold the practice's quality standards, assess performance, and document standards and decisions.

⛳️ Requirements

• Proven success as an idea-driven, concept-oriented creative, supported by a robust portfolio.

• Over 10 years of experience in leading experience design teams, a practice, studio, or business unit, with accountability for growth and operational metrics.

• A history of leading and winning finalist presentations on engagements exceeding $1M as the senior representative.

• Experience in selling integrated work that spans design, content, data, and technology.

• Proven ability in delivering enterprise-scale experience design on a DXP such as Sitecore, Optimizely, Adobe Experience Manager, or Drupal.

• Familiarity with organizations possessing layered governance, including associations, nonprofits, healthcare systems, financial services firms, or universities.

• Experience in leading both UX and UI/visual design teams.

• Personal expertise in research-driven interaction design and high-quality visual and brand expression.

• Demonstrated success in embedding AI use cases into a design team's daily operations, yielding measurable outcomes.

• Experience in designing or selling AI-enabled client experiences, including strategies for trust and failure states.

• Daily hands-on experience with AI tools and the ability to convey their advantages and limitations to skeptical clients.

• Capability to align recommendations with client business metrics such as revenue, membership, cost to serve, and risk.

• Strong written communication skills and the ability to provide clear recommendations supported by options, data, and risk analysis.

• Client executive references from competitively secured engagements.

• Willingness to travel up to 25%.

• Must not require employer sponsorship; Velir cannot consider candidates on OPT or CPT.

🏝️ Benefits

• Remote-first company.

• Competitive compensation.

• Comprehensive benefits package.

• Equal opportunity employer dedicated to diversity, equity, and inclusion.

• Reasonable accommodations available for individuals with disabilities.

• Travel required up to 25%.