Senior UX Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research on customer workflows in collaboration with Product, commercial users, and Federal-team representatives.

• Gain insights into the goals and constraints of administrators, operators, and end users; validate assumptions with empirical evidence.

• Streamline workflows and interfaces across onboarding, application discovery, data connections, agent interactions, permissions, and collaboration.

• Define progress indicators, empty states, error messages, and recovery pathways.

• Create AI experiences that effectively communicate capabilities and limitations, clarify sources and results, and allow control over approvals, corrections, and consequential actions.

• Take ownership of information architecture, user flows, responsive layouts, interface copy, and refined prototypes.

• Perform usability studies, evaluate alternatives, and enhance experiences based on observed user behavior.

• Collaborate with Marketing and Engineering to develop accessible, brand-aligned interface patterns, design tokens, and guidelines.

• Focus on keyboard interactions, visual focus, contrast, and meaningful interface states.

• Utilize AI for research synthesis, exploration, prototyping, critique, and documentation while ensuring the validation of outputs and the confidentiality of information.

• Work alongside Engineering to address feasibility, implementation specifics, release quality, and post-release assessments.

• Make priorities and trade-offs transparent to Product and translate brand standards into product experiences in collaboration with Marketing.

• Establish success metrics including task completion, time-to-value, user adoption, usability, and implementation consistency.

• Identify priority customer journeys and set a schedule for discovery and usability testing.

• Deliver a targeted workflow improvement, establish a baseline, and demonstrate the impact on users.

• Implement accessible patterns and design guidance in a live product environment.

⛳️ Requirements

• Proven record of senior-level ownership in complex software experiences, demonstrating shipped outcomes and clear evidence of individual contributions.

• Strong craft in interaction and visual design, encompassing information hierarchy, typography, layout, responsive behavior, and concise interface writing.

• Demonstrated ability to understand branding and effectively translate brand strategy, visual identity, and tone of voice into usable and accessible product experiences.

• Practical research abilities: formulating questions, interviewing users, observing workflows, testing usability, and integrating findings into design decisions.

• Proven judgment in ambiguous scenarios, including recognizing underlying needs, questioning assumptions, clarifying trade-offs, and selecting useful, feasible scopes.

• Proficiency in AI-assisted design workflows, including interactive prototyping.

• Competence in validating AI outputs and managing sensitive information.

• Experience applying accessible design principles and reusable patterns to actual products.

• Effective collaboration with engineers during implementation and release phases.

• Technical knowledge sufficient to discuss constraints and assess working behavior.

• Strong written and verbal communication skills.

• Constructive attitude towards critique.

• A portfolio showcasing design decisions, validation processes, and results.

• Applicants must be based in the United States.

• Must have authorization to work in the United States without current or future sponsorship.

• Ability to collaborate during U.S. business hours.

• Preferred: experience in designing enterprise software, data platforms, developer tools, or products with complex permissions and collaboration.

• Preferred: experience with AI agents, retrieval, generated content, or uncertain outcomes requiring user control.

• Preferred: experience in building and evolving an adopted design system, including tokens and guidance for AI-assisted implementation.

• Preferred: ability to create prototypes in code or work closely with engineers on prototyping.

• Preferred: experience engaging with customers in security-conscious or regulated environments.

🏝️ Benefits

• Equity

• Medical coverage

• Dental coverage

• Vision coverage

• Disability insurance

• Life insurance

• 401(k) with a 4% match

• FSA/HSA options

• Paid time off

• Remote-work support

• Reasonable travel and lodging expenses for the in-person interview in Colorado