VP – Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement the delivery strategy for the North American business unit.

• Manage the comprehensive delivery of digital products, platforms, applications, and customer-facing services from initial planning to launch and ongoing enhancement.

• Ensure timely and budget-conscious delivery across the portfolio while prioritizing client and team satisfaction.

• Define delivery models, standards, and performance expectations for digital initiatives.

• Develop and refine technical delivery and governance standards that encompass architecture, integrations, data dependencies, releases, performance, scalability, security, and operational readiness.

• Incorporate AI and intelligent automation into development, testing, deployment, and delivery management processes.

• Set and track portfolio KPIs related to speed, predictability, quality, productivity, cost, and business value.

• Supervise platform implementations, AI enablement programs, commerce and loyalty platforms, customer data and analytics projects, point-of-sale integrations, and multi-site rollouts.

• Build, lead, and inspire a high-performing delivery organization.

• Oversee direct reports and the wider delivery team, focusing on performance management, goal setting, career development, and conflict resolution.

• Collaborate with India-based delivery leadership to manage a shared delivery model across regions.

• Enhance the technical proficiency of the delivery organization.

• Guide and mentor team members while promoting collaboration among delivery teams.

• Communicate effectively with engineers, client executives, and other stakeholders.

• Act as the executive escalation point for major accounts and lead recovery initiatives.

• Ensure technically sound estimates and foster consensus on intricate technical challenges.

• Collaborate with Client Partners and Business Development to define, size, and develop solutions for opportunities.

• Manage the review of statements of work, governance of change requests, contract risk, delivery risk, delivery economics, margin performance, and forecast accuracy.

• Proactively identify execution risks, bottlenecks, dependencies, and capacity constraints.

• Take ownership of CSAT and NRR for Delivery-led accounts.

• Cultivate client-domain expertise to drive impactful results.

• Oversee staffing, utilization, bench, and capacity planning across the portfolio.

• Collaborate with Resource Management and Talent Acquisition to fill delivery roles.

• Utilize project and resource management systems for data-driven decision-making and reporting.

• Provide digital transformation services for enterprise consumer brands, focusing on loyalty, CRM, commerce, omnichannel experiences, customer data, analytics, product engineering, and AI-enabled capabilities.

⛳️ Requirements

• Bachelor’s degree in a relevant field, or equivalent professional experience; advanced degree is a plus.

• Over 12 years of progressive experience in digital delivery, technology, product, or program management.

• Extensive experience leading complex digital products, platforms, programs, or transformation initiatives.

• Several years of experience in a consulting role or agency environment.

• Proven success in a hybrid model encompassing agency or consultancy work, product engineering, and enterprise platform implementation.

• Experience in scaling delivery organizations and managing delivery across a substantial portfolio of concurrent programs.

• Proven experience in delivering large, intricate digital programs (multi-million dollar, multi-year projects).

• Strong familiarity with Agile, Scrum, DevOps, Lean, product management, and cloud platforms (AWS, Azure, or GCP).

• Demonstrated expertise in AI, automation, and technology-driven operational enhancements.

• Familiarity with Adobe Experience Cloud, Salesforce, customer data and analytics platforms, and commerce and loyalty systems.

• Exposure to consumer and retail technology ecosystems, including omni-channel platforms and point-of-sale systems, is a plus.

• Experience managing distributed and global teams.

• Comprehensive understanding of the digital development process and associated technologies.

• Proficiency with Confluence, JIRA, or similar software development tools.

• Exceptional executive communication, stakeholder management, problem-solving, and organizational leadership skills.

• CSM, PMP, SAFe, or cloud certifications are advantageous.

• Willingness to travel as necessary.

• Eligibility to work in the United States; visa sponsorship may be available for qualified candidates.

🏝️ Benefits

• Eligibility for the Business Development Commission plan.

• Equal opportunity employer.

• Employment visa sponsorship for qualified candidates.

• Occasional travel may be required.