VP, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Create tailored strategies for clients to enhance retention and expand existing business.

• Offer strategic guidance to clients while fostering and nurturing both new and established relationships.

• Collaborate with the implementation team to ensure that client projects are executed effectively and adhere to agreed terms and conditions.

• Design, develop, and implement a holistic strategy and operational plan for the Customer Services and Account Management departments.

• Retain and expand current business by boosting account profitability, establishing strategic direction, and increasing revenue across the mid-market client segment.

• Achieve or surpass quotas for revenue growth, client satisfaction, and inventory workflow management metrics.

• Create and oversee a revenue pipeline strategy aimed at meeting growth objectives within the existing client base.

• Lead the transformation into a proactive, client-focused team of trusted advisors utilizing a solutions-oriented sales approach.

• Comprehend key clients’ strategic priorities and initiatives, articulate business objectives, and align execution with performance metrics and KPIs.

• Supervise the daily activities of the Account Management team.

• Cultivate skills and capabilities to attract, develop, and retain talent that delivers an outstanding client experience.

• Utilize retention, upselling, and benchmarking best practices to enhance operational efficiency and ensure sustainable account growth.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience is required.

• An MBA is highly preferred.

• Over 10 years of experience in account management.

• More than 5 years of experience in organizational leadership.

• At least 5 years managing complex, high-value accounts of $500K or greater.

• Demonstrated leadership during periods of change and organizational transformation.

• Strong comprehension of driving growth within a competitive business landscape.

• Exceptional tactical execution abilities.

• Strong process-oriented mindset, capable of enhancing and innovating tools, workflows, and established practices.

• Proficient at creating clear, detailed, and persuasive communications and proposals.

• A strong commitment to teamwork, collaboration, and ongoing process improvement.

• Effective influence over stakeholders through strong verbal and written communication skills.

• Strategic, self-motivated, organized, and analytical, with excellent problem analysis and solving capabilities.

• Proven success in relationship building, effective communication across various organizational levels, and establishing mutually agreed-upon expectations.

• Diligent, resourceful, adaptable, and capable of managing multiple priorities efficiently.

• Willingness to travel at least 25% of the time.

• Proficient in Salesforce CRM.

• Successful experience in a virtual work environment.

• Entrepreneurial mindset with a proven ability to excel in a dynamic, evolving landscape while optimizing limited resources.

🏝️ Benefits

• Opportunity to work remotely with occasional business travel.

• Comprehensive Medical, Vision, Dental, and supplementary benefit plans.

• 401k plan with an employer match.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO) policies.

• Nine paid company holidays.

• Access to technology and growth opportunities.

• Supportive leadership committed to your success.