CRM Admin Intern

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and tailor the CRM platform to align with organizational requirements.

• Administer user permissions, workflows, custom objects, and profiles.

• Offer user assistance and resolve CRM-related issues.

• Examine data concerning team productivity, efficiency, and operations.

• Work collaboratively with teams to gather business requirements and execute CRM solutions.

• Coordinate and facilitate integrations with third-party applications, plugins, and tools.

• Establish processes to manage and safeguard customer and business information.

• Conduct training sessions for administration, staff, and faculty.

• Organize and manage office operations, schedules, meetings, and correspondence.

• Ensure the maintenance of precise, secure, and confidential records and databases.

• Oversee budgets, monitor expenses, and process invoices.

• Assist with hiring, onboarding, offboarding, employee records, benefits administration, and payroll reconciliation.

• Foster communication among internal and external stakeholders, departments, customers, and suppliers.

• Support with reports, presentations, and other forms of communication.

• Provide weekly concise project outcomes and task updates to the Project Management Executive.

⛳️ Requirements

• A bachelor's degree is preferred.

• Exceptional verbal and written communication abilities.

• Strong analytical and problem-solving skills.

• A customer-centric approach.

• Capability to analyze and resolve issues effectively.

• Ability to collaborate with individuals possessing diverse technical skills.

• Skill in articulating complex concepts in a clear manner.

• Competence in maintaining accurate customer data.

• Project management skills.

• Familiarity with customer relationship management (CRM) software.

• Technical proficiency.

• Availability for 25–30 hours each week.

• Must be present in the virtual office during the designated work hours.

• Required to report to the virtual office between 5 PM and 6:30 PM for the off-time batch.

🏝️ Benefits

• Remote internship lasting 4–16 weeks.

• Mentorship and guidance from experienced industry professionals.

• Practical exposure through real-time projects.

• Work results showcased in an online portfolio.

• Weekly project outcomes reviewed by peers and supervisors.

• Potential assistance and support in securing placements with reputable companies.

• Scheduled breaks for full-time interns.

• Flexible working hours for off-time batch interns.