Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for designated accounts, managing the entire post-sale customer experience.

• Foster robust relationships with Operations and Finance professionals across small, medium, and large complex organizations.

• Retain and expand a swiftly growing portfolio of business.

• Serve as the knowledgeable consultant on best practices in purchasing and payments.

• Comprehend clients' business objectives and guide them on utilizing their Order subscription to achieve those goals.

• Enhance wallet share, achieve ambitious revenue targets, reduce churn, and cultivate brand advocates.

• Collaborate with Operations and Product teams to convert customer feedback into enhancements for the platform.

• Track account Support ticket volume and proactively raise any risks.

• Collaborate with Management to analyze client trends and pinpoint strategic opportunities.

⛳️ Requirements

• A minimum of 2 years in an Account Management or Customer Success position, preferably in a B2B SaaS context.

• Proven track record of consistently meeting or surpassing revenue and/or retention goals.

• Experience with client data management within a CRM system.

• Familiarity with highly consultative sales processes and short sales cycles.

• Exceptional ability to build strong business relationships.

• Capable of engaging effectively with both end users and C-level executives.

• Action-oriented with a strong focus on results.

• Ability to collaborate within a team environment.

• Skilled at prioritizing tasks independently while seeking advice or assistance when needed.

• Excellent written and verbal communication skills, with a collaborative approach.

• Self-aware, team-oriented, and able to contribute insights for process improvement.

🏝️ Benefits

• A competitive compensation package featuring a base salary and uncapped variable components.

• Opportunities for rapid advancement within the GTM organization.

• Employer-sponsored 401(k) plan.

• In-depth knowledge and understanding of selling a SaaS B2B product within the purchasing and payment sector.

• A chance to thrive and excel in a dynamic environment alongside an exceptional team.

• Flexible time off and remote work policies.

• Comprehensive medical, dental, vision, and wellness benefits.

• Generous leave policies and support for both new and current parents.