Ejecutivo de Cuentas – Customer Success

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage a portfolio of corporate clients independently.

• Serve as the primary contact for clients within OZmap.

• Lead the onboarding process, including implementation and training.

• Conduct training sessions to ensure clients derive value from the outset.

• Perform ongoing support through continuous follow-up, monthly meetings, and QBRs.

• Monitor health scores and proactively identify churn risks.

• Reactivate clients with low engagement.

• Identify upselling and cross-selling opportunities in collaboration with the Sales team.

• Act as a liaison with Support and Product teams, representing the client's voice within the company.

• Contribute to the evolution of team processes.

⛳️ Requirements

• Native or fluent Spanish (Mandatory).

• Experience in Customer Success, account management, post-sales, or B2B relationship management with a client portfolio (Mandatory).

• Familiarity with the OZmap platform.

• Confidence to lead meetings with clients, from presentations to defining next steps.

• An analytical perspective on indicators and the ability to translate data into actionable plans.

• Communicative and proactive profile, enjoying interactions and identifying business opportunities in every conversation.

🏝️ Benefits

• Employment type: Contractor/LLC or CLT (for non-Brazil residents).

• Work model: 100% remote.

• Health incentive.

• Equipment assistance.

• Birthday gift.

• Recognition for tenure.

• Educational incentives.

• Language assistance.

• Standard equipment.

• Online social events.

• Benefits may vary depending on the employment type.