Working Student – Customer Success, Support & Growth

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries while ensuring prompt, courteous, and dependable communication.

• Proactively resolve recurring questions related to product usage, configuration, and processes.

• Collaborate with relevant internal teams to coordinate outstanding customer requests.

• Assist in managing small to medium-sized existing customer accounts.

• Track usage, customer feedback, and other indicators to identify risks or support needs early on.

• Discover additional use cases, user groups, locations, and other growth opportunities among current customers.

• Document and systematically review recurring customer inquiries and feedback.

• Enhance scalable Customer Success processes by developing content, templates, workflows, and standardized communication with customers.

• Assist the Customer Success Manager with operational tasks for strategic enterprise clients, including preparing for customer meetings, conducting analyses, creating documentation, and following up on outstanding issues.

⛳️ Requirements

• You are currently enrolled in a university or college program.

• You enjoy engaging with people and providing assistance to customers.

• You exhibit a structured, reliable, and independent work style.

• You can quickly adapt to new topics, processes, and tools.

• You possess an awareness of when a customer inquiry suggests a larger issue, additional requirement, or growth potential.

• You are capable of managing multiple ongoing topics simultaneously.

• You communicate clearly and professionally in German.

• You are motivated to take on responsibilities, share your ideas, and think proactively.

• You should be able to distribute your working hours across at least four days per week.

• Experience in Customer Success, Customer Support, SaaS, or a B2B environment is advantageous but not mandatory.

🏝️ Benefits

• Competitive compensation (market-rate salary).

• Flexible working arrangements: remote, hybrid, or from our office in Berlin-Kreuzberg.

• Vacation entitlement of 20 days per year.

• Genuine responsibility and the opportunity to shape your work.

• Flat hierarchies and swift decision-making processes.

• Meaningful work that makes a difference: help ensure that thousands of individuals are better protected in their everyday work lives.

• Tax-free benefits through vouchers.

• Team events, including our annual company retreat and Christmas party.

• An open and authentic company culture built on trust, respect, and teamwork.

• Regular feedback discussions to aid your professional growth.