Inside Sales Customer Success Manager – Northwest

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Promote and sell service products such as warranty extensions, maintenance contracts, and qualifications.

• Execute promotional initiatives and sales activities.

• Offer dedicated support to assigned clients in partnership with Service Contract Specialists and Service leaders.

• Conduct customer visits for contract negotiations within the designated region as required.

• Ensure prompt contract renewals by managing deadlines, crafting proposals, and conducting follow-ups.

• Engage and consult with both existing and prospective customers for service product sales.

• Generate sales reports, statistics, and forecasts as needed.

• Utilize SAP, Cloud for Service (C4S), and Salesforce (SFDC) for creating quotes, making adjustments, and logging sales activities.

• Establish and sustain long-term business relationships through meetings, phone calls, and email communications.

• Identify, nurture, and actively seek relevant leads to meet annual and quarterly financial targets.

• Responsible for covering the North West territory.

⛳️ Requirements

• A bachelor's degree in Business, Science, Finance, or equivalent professional experience is preferred.

• 3-5 years of sales experience with a demonstrated ability to identify opportunities and close deals.

• Previous experience in similar positions (sales, telesales, sales administration) within a corporate/matrix organization is preferred.

• Exceptional oral and written communication skills.

• Strong negotiation abilities.

• High organizational skills and self-discipline.

• High self-motivation, team-oriented mindset, adaptability, and a positive attitude.

• Knowledge in instrumental analytics/life sciences.

• Proficient in IT skills, including MS Office, SAP ERP, and CRM systems.

• Willingness to travel to customer locations up to 25%, including overnight stays.

• Uphold Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement.

🏝️ Benefits

• A selection of national medical and dental plans, as well as a national vision plan, including health incentive programs.

• Employee assistance and family support programs, which include commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits in line with company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) allowing the purchase of company stock at a discounted rate.

• Variable annual bonus based on performance outcomes at the company, team, and/or individual level, according to company policy.

• Fully remote work arrangement.