Visa & Consular Processing Analyst – E-2

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of the company’s understanding of U.S. consulate protocols and documentation standards, focusing specifically on posts that manage E-2 volume.

• Serve as the internal expert on consular operations and convey any changes in consular requirements to the team.

• Establish the benchmark for the accuracy of DS-160 and consulate-facing forms, overseeing the final review prior to submission.

• Assist clients in completing the DS-160, making MRV fee payments, and navigating appointment booking platforms.

• Prepare clients comprehensively for consular interviews and provide debriefs afterward to enhance the knowledge base with outcomes.

• Collaborate with the package creation team and filing attorney to ensure that each filing meets specific consulate requirements, identifying any gaps before submission.

• Maintain a record of consular wait times and appointment availability, optimizing interview dates to reduce time to interview.

• Document consular processes in SOPs and checklists using Trainual and keep case statuses updated in HubSpot and Jira.

• Suggest and support enhancements to the consular workflow.

⛳️ Requirements

• 1 to 3 years of experience working in the consular section of a U.S. Embassy or Consulate, including roles such as locally engaged staff or consular assistant.

• Proven experience with E-2 treaty investor visas from the consular perspective, including processing or adjudication support.

• Familiarity with the nonimmigrant visa process, encompassing DS-160, MRV fee payments, appointment scheduling platforms like U.S. Travel Docs / AIS, document requirements, and interview logistics.

• Fully bilingual in English and Spanish, capable of conducting client meetings and drafting client-facing instructions in both languages.

• Strong attention to detail regarding documentation, ensuring accuracy in forms, names, dates, and case-file consistency.

• Exceptional client-facing communication skills to clearly explain critical processes and maintain clients' composure and preparedness.

• Highly organized, able to manage multiple cases simultaneously while adhering to strict deadlines without missing any steps.

• Proficient in HubSpot, Jira, and the Office 365 suite.

• Familiar with AI tools like ChatGPT and Claude.

• Capable of following and improving established processes in a fast-paced, adaptable environment.

• Availability to work Monday to Friday during U.S. Eastern Time hours, approximately 9:00 AM to 5:30 PM.

• Strong ability to communicate and collaborate with clients, prospects, attorneys, and their teams.

• Experience at a U.S. consulate in Latin America, with knowledge across multiple posts.

• Additional exposure to E-2 from an immigration law firm or consultancy managing E-2 caseloads.

• Knowledge of other investor or business visa categories, including E-1, L-1, and O-1.

• Proficiency in Portuguese.

• Proven track record of creating SOPs, checklists, or training materials using Trainual or similar platforms.

• Comfortable working with data related to wait times, appointment availability, and case throughput in spreadsheets or dashboards.

🏝️ Benefits

• Very competitive salary package in U.S. dollars.

• Quarterly bonuses based on achievement of targets.

• Annual profit-sharing.

• 15 days of Paid Time Off (PTO) each year.

• Holidays between Christmas and New Year.

• Health insurance coverage.

• Gym membership pass.

• English language lessons.

• Work From Home allowance of $500 to start, followed by up to $500 per year for WFH equipment and services.

• A dynamic work environment.

• High degree of autonomy.

• Opportunities for career and skills development.

• Clear expectations for success.