Virtual Patient Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a live answering service during business hours.

• Respond to incoming calls and address inquiries from patients regarding clinic services, processes, eligibility, onboarding procedures, and necessary documentation.

• Provide assistance to existing patients with lab orders, questions about the supplement store, and navigation of the patient portal.

• Document and relay messages to the appropriate team members.

• Check voicemail and return calls within the same business day.

• Forward urgent messages and emergency refill requests to healthcare providers.

• Assist with patient payment processes when required.

• Reply to inquiries from prospective patients via Beyond CRM.

• Contact patients prior to health coach appointments to confirm registration, paperwork, and any questions.

• Offer real-time support to the lead clinician.

• Manage real-time rescheduling for both clinicians and health coaches.

• Obtain lab results from laboratories as necessary.

• Resend lab orders to laboratories when required.

• Facilitate patient portal operations, including lab forms, scheduling requests, and general portal questions.

• Compile reports on prospective and newly registered patients.

⛳️ Requirements

• Ability to remain calm under pressure and maintain high levels of organization.

• Confident in communicating with patients in a virtual clinical setting.

• Maintains a professional demeanor while managing multiple tasks.

• Communicates clearly and with compassion towards patients.

• Effectively prioritizes tasks in a dynamic environment.

• Exhibits strong problem-solving skills and follow-through.

• Builds strong relationships with patients, clinicians, and colleagues.

• Comfortable working independently in a virtual environment.

🏝️ Benefits

• $2/hour increase upon successful completion of a 90-day period.

• Opportunity for remote work arrangement.