This is a fully remote position, open to applicants in Idaho, +5 more states.

📋 Description

• Act as a guide and advocate for callers

• Respond to inquiries regarding benefits, claims, and eligibility

• Manage incoming calls on recorded lines from providers, members, and both current and potential subscribers

• Investigate and resolve inquiries and complex issues

• Deliver accurate, compliant, and professional information

• Customize communications according to callers’ needs

• Proactively identify and address potentially challenging issues

• Focus on caller satisfaction while embodying Cambia’s mission and values

• Collaborate with teams and enhance skills through feedback and learning

⛳️ Requirements

• High school diploma or equivalent

• Minimum of 6 months experience in customer service call center; or 6 months of customer service experience in sectors such as insurance, retail, banking, hospitals, medical offices, or similar industries with significant customer interaction; or an equivalent combination of education and experience

• Proficient in PC skills with the ability to navigate multiple applications while on calls

• Capacity to apply mathematical concepts and perform calculations

• Skill in handling sensitive and confidential information with discretion

• Knowledge of medical terminology and coding is preferred

• Experience with AI tools and technologies is highly desirable

• Availability to work overtime and outside of normal hours may be required

• High-speed internet connection is required

• A private, distraction-free workspace is mandatory

• A wired internet connection (not satellite or cellular), with a minimum upload speed of 5Mb and download speed of 10Mb is necessary for the work-from-home option

• Access to a personal mobile device for MFA setup is required

• Background check is mandatory