Customer Support Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Manage incoming and outgoing calls related to fitness and wellness benefits

• Assist members in understanding their benefits, finding participating gyms, accessing classes, and handling memberships

• Deliver friendly, patient, and professional customer support

• Accurately document calls and adhere to quality, attendance, and scheduling standards

• Engage in light retention or soft-sales discussions when appropriate

⛳️ Requirements

• Excellent customer service and communication abilities

• Comfortable in a phone-centric work environment

• Basic proficiency in Windows/MS Office and the ability to multitask

• Dependable attendance and a keen eye for detail

• Must have a hardwired internet connection with minimum speeds of 50 Mbps download / 20 Mbps upload

• Webcam necessary for training sessions and meetings

• Bilingual in Spanish for the $17.50/hour bilingual rate

🏝️ Benefits

• Medical, dental, and vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions

• Voluntary Life & AD&D insurance for employees and their dependents

• Short-term and long-term disability benefits

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off (PTO), vacation, or sick leave

• Computer equipment provided