Customer Support Representative

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Manage incoming and outgoing calls concerning fitness and wellness benefits

• Assist members in understanding their benefits, finding participating gyms, accessing classes, and managing their memberships

• Deliver friendly, patient, and professional customer service

• Accurately document calls

• Fulfill quality, attendance, and scheduling expectations

• Occasionally engage in light retention or soft-sales discussions

• Complete a two-week training program from Monday to Friday, 9:00 AM to 5:30 PM EST

• Work an 8-hour shift between 8:00 AM and 8:00 PM EST, Monday to Friday

⛳️ Requirements

• Excellent customer service and communication abilities

• Comfortable in a phone-based work environment

• Basic skills in Windows/MS Office

• Capability to multitask effectively

• Dependable attendance

• Strong attention to detail

• Must have hardwired internet with minimum speeds of 50 Mbps download / 20 Mbps upload

• Webcam necessary for training and meetings

• Candidates must not reside in NY, HI, CA, AL, GA, or VA

🏝️ Benefits

• Medical, dental & vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan with pre-tax and Roth post-tax options

• Voluntary Life & AD&D insurance for employees and dependents

• Short- and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off (PTO), vacation, or sick leave

• Computer equipment provided