Virtual Patient Access Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a patient advocate to facilitate access to medications for prompt treatment initiation, training, and ongoing deliveries among healthcare provider offices, payers, and specialty pharmacies.

• Grasp patient support requirements and communication preferences to provide a seamless and personalized patient experience.

• Assist patients in completing their treatment as directed by the healthcare provider.

• Offer assistance to patients and healthcare providers during the prior authorization and appeals procedures.

• Educate both providers and patients about pertinent payer policies.

• Offer support concerning each assigned patient's coverage status.

• Ensure the accuracy of information in the designated computer system to uphold data integrity.

• Interact with patients, physicians, pharmacies, and third parties regarding access to healthcare services.

• Perform benefits investigations, provide program details, evaluate eligibility, support reimbursement processes, enroll patients in copay assistance, and transition patients to patient assistance programs.

⛳️ Requirements

• A bachelor's degree is mandatory.

• At least 1-2 years of experience in the pharmaceutical or healthcare case management industry.

• Familiarity with medical or pharmaceutical terminology is essential.

• Experience with health insurance and prescription reimbursement is required.

• Strong understanding of HIPAA regulations and privacy requirements.

• Ability to maintain patient confidentiality.

• Experience in reporting Adverse Events and Product Quality Complaints.

• Adhere to compliance with program business rules, standard operating procedures, and guidelines.

• Exceptional case management skills are necessary.

• A passion for learning and the ability to convey that enthusiasm to others.

• Strong collaboration and follow-up abilities.

• Capability to thrive in a dynamic and culturally diverse work environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Accrued paid time off.

• 401(k) plan with company matching.

• Disability and life insurance coverage.

• Paid maternity and paternity leave.

• Company-sponsored holidays.

• Recognition programs, contests, and awards.

• Opportunities for continuous growth through learning, leadership development, and career advancement support.

• A collaborative work culture.

• Reasonable accommodations as per applicable laws.