Virtual Medical Records Coordinator – Cardiology

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Submit outbound requests for records to hospitals, imaging centers, and specialist offices.

• Monitor pending requests, perform follow-ups, and address any missing documentation.

• Upload, index, and categorize incoming medical records into the appropriate Epic patient chart.

• Confirm patient demographics, direct records to attending cardiologists, and eliminate duplicate entries.

• Organize and file cardiology records, which include consult notes, discharge summaries, EKGs, echocardiograms, stress tests, Holter/event monitor logs, cardiac catheterization reports, and lab results.

• Oversee the entire medical records lifecycle: requesting, tracking, following up, receiving, verifying, filing, and completing records.

• Identify, categorize, and archive cardiology reports, including ECGs, echocardiograms, cardiac CT/MRI, angiograms, and device checks.

• Process incoming and outgoing records requests while verifying signed HIPAA release authorizations.

• Document released items and escalate legal subpoenas or unusual requests according to established protocol.

• Communicate via phone and email with external hospital HIM departments, imaging facilities, testing labs, and clinics.

• Utilize Epic work queues, internal notes, document categorization modules, and routing tools to ensure clean chart records.

⛳️ Requirements

• A minimum of 2+ years of direct experience in supporting a U.S.-based medical practice or outpatient clinic.

• Proven experience in requesting, tracking, retrieving, and filing medical records within an EMR system.

• A thorough understanding of HIPAA privacy rules, Release of Information guidelines, and patient consent requirements.

• Demonstrated capability to independently track a high volume of open requests through to completion with meticulous follow-up habits.

• Excellent written and spoken English skills for professional communications via phone and email with hospital health information management (HIM) departments.

• A quiet, private, HIPAA-compliant home office equipped with a reliable computer (PC/Mac), high-speed internet, backup power/internet, and a clear headset.

• Recent hands-on experience navigating Epic EHR (chart navigation, document upload/indexing, work queues, routing) is strongly preferred.

• Previous experience in Cardiology or high-volume specialty practice workflows is strongly preferred.

• Prior experience working within hospital records departments, HIM units, or dedicated ROI teams is strongly preferred.

🏝️ Benefits

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• [Add additional benefits here if needed]