Virtual Medical Receptionist – Charm EHR Exp Preferred

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming patient calls, accurately document messages, make outbound follow-up calls, and address general inquiries.

• Schedule, confirm, reschedule, and efficiently manage patient appointments using Charm EHR.

• Oversee Charm EHR inbox queues and handle patient portal communications.

• Organize patient records and provide essential administrative assistance.

• Coordinate provider calendars, fill cancellation slots, monitor patient follow-ups, and minimize schedule gaps.

• Address non-clinical administrative questions and direct clinical tasks to providers.

• Conduct appointment confirmation calls, return missed calls, and send follow-up reminder messages.

⛳️ Requirements

• Direct, recent practical experience with Charm EHR for patient scheduling and front-office operations.

• Exceptional, accent-free spoken English with clear articulation and an upbeat, engaging tone.

• Naturally friendly, enthusiastic, warm, and confident demeanor when communicating over the phone.

• Demonstrated experience in medical reception, appointment scheduling, and patient communication.

• Quiet, private, HIPAA-compliant work environment at home.

• Reliable PC or Mac.

• High-speed primary internet connection.

• Backup power and internet solutions.

• Noise-canceling USB headset.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development.

• Flexible work hours.