Virtual Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently coordinate and schedule patient appointments.

• Manage confirmations, reschedules, and cancellations of appointments.

• Maintain provider schedules and enhance appointment availability.

• Process requests for medication prior authorization.

• Communicate with insurance companies, pharmacies, providers, and patients regarding the status of authorizations.

• Follow up on outstanding authorization requests.

• Verify patient insurance eligibility, coverage, and benefits before appointments.

• Accurately document insurance information in the EMR system.

• Identify and communicate any coverage limitations or issues.

• Receive, process, and track incoming and outgoing patient referrals.

• Coordinate with referring providers, specialists, and insurance companies.

• Ensure that referral documentation is complete, accurate, and attached to patient records.

• Follow up on pending referrals to ensure continuity of care.

• Professionally and courteously answer inbound calls.

• Address patient inquiries, appointment requests, and administrative concerns.

• Provide excellent customer service while thriving in a high-call-volume clinic environment.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Strong organizational and time-management skills.

• Capability to prioritize tasks effectively in a fast-paced setting.

• Keen attention to detail and accuracy.

• Ability to work independently while maintaining professionalism and accountability.

• Comfortable managing high call volumes and various administrative responsibilities simultaneously.

• At least 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.

• Experience with appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Preferred experience in managing referrals and coordinating patient care.

• Preferred experience using eClinicalWorks (eCW).

• Preferred previous experience supporting a Neurology practice.

• Preferred experience working in a busy clinic environment with high patient and call volumes.

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and training.

• Flexible working hours to promote work-life balance.

• Supportive team environment with a focus on collaboration.