Virtual Medical Assistant, Patient Care Communications Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and promptly respond to a high volume of inbound patient calls.

• Accurately and timely address patient messages via texts, voicemails, emails, and faxes.

• Schedule appointments for new patients and gather comprehensive intake information.

• Manage scheduling tasks such as confirming, canceling, and rescheduling existing patient appointments in MacPractice.

• Give priority to new patient inquiries and referral opportunities over routine rescheduling requests.

• Perform follow-up outreach to reactivate inactive or lapsed patients.

• Convert patient inquiries into scheduled appointments.

• Maintain precise patient records, scheduling notes, and documentation of communications.

• Collaborate with in-office staff to ensure the provider's schedule is organized and full.

• Address and resolve patient concerns related to scheduling, billing confusion, insurance inquiries, or unexpected issues.

• Actively listen to patients, collect relevant details, offer callbacks when suitable, and avoid overwhelming them with unnecessary information.

• Assist with missed-call follow-up processes and enhance internal communication within Weave.

• Safeguard patient privacy and adhere to HIPAA regulations.

⛳️ Requirements

• Exceptional spoken English with a clear, neutral accent that is easy to understand.

• Strong writing skills for SMS, email, and patient-facing communications.

• Previous experience in roles such as Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or other healthcare support positions.

• Comfortable managing high call volumes in a dynamic clinic setting.

• Demonstrated patient service orientation, emotional intelligence, and practical judgment.

• Ability to multitask effectively across calls, texts, emails, voicemails, faxes, and scheduling activities.

• Dependable, punctual, and proactive regarding attendance communication.

• Must have access to and work from a Mac OS device, such as a MacBook, iMac, or Mac mini.

• Must possess reliable high-speed wired internet (LAN) connectivity.

• Flexibility with scheduling is required, including the potential to work on Saturdays if necessary.

• Preferred: Familiarity with MacPractice, Weave, Solutionreach, Podium, or other healthcare communication tools.

• Preferred: Knowledge of chiropractic terminology, treatment plans, and recurring visit schedules.

• Preferred: Experience with patient reactivation, new patient conversion, and optimizing provider schedules.

• Preferred: Previous experience supporting healthcare clinics in the U.S.

🏝️ Benefits

• Performance-based salary increase after 6 months.