Virtual Care Medical Assistant, 7am-4pm

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in coordinating safe, high-quality virtual care for low-acuity, non-emergent medical issues through video, phone, and asynchronous messaging.

• Perform patient intake and gather health requirements and objectives.

• Assess health conditions and care necessities.

• Review medical records, referral documents, and test results; integrate findings into care plans and communicate with relevant providers.

• Direct patients towards suitable therapies available through Ovatient and its partners.

• Record concerns, inconsistencies, and other issues discovered during evaluations.

• Encourage continuity of care while minimizing fragmentation, duplication, and treatment gaps.

• Conduct technology assessments and assist patients in navigating care technologies.

• Collaborate closely with Ovatient providers, the Behavioral Health Team, registered nurses, and interdisciplinary healthcare professionals.

• Oversee and manage referral queues, process behavioral health referrals, and facilitate connections to specialized services or community resources.

• Monitor patient communications, respond promptly, address concerns, offer guidance, and escalate issues as required.

• Guide patients through onboarding to treatment programs, self-guided resources, content libraries, and secure asynchronous messaging.

• Deliver empathetic, patient-centered care across a range of populations.

• Maintain precise and up-to-date electronic medical records while ensuring data security and confidentiality.

• Engage in continuing education, quality improvement initiatives, and clinical team meetings.

• Keep abreast of advancements in virtual care, clinical best practices, and virtual care technologies.

⛳️ Requirements

• Completion of an accredited medical assistant program, nursing assistant program, or possess an LPN with a compact license.

• Active national certification in medical assisting from a recognized organization such as AAMA or NHA.

• A minimum of 5 years of clinical experience in primary care or urgent care settings.

• Intermediate to advanced computer skills, including the ability to navigate multiple systems on a single monitor and quickly learn software programs and applications.

• Strong expertise in telemedicine and virtual care technologies.

• Experience and skill in using Electronic Medical Records (EMR) software.

• Exceptional communication, interpersonal, and problem-solving abilities.

• Proficient telephonic and virtual communication skills with a proven record of delivering excellent customer service.

• Strong dedication to patient care, quality, and clinical excellence.

• Ability to work independently in a fast-paced, dynamic environment.

• Availability to work between 7 am–4 pm EST.

• High-speed, dependable broadband internet connection.

• A dedicated private workspace free from interruptions to safeguard confidential information and comply with HIPAA privacy regulations.

🏝️ Benefits

• Flexible remote work arrangement.

• Health insurance.

• Retirement savings plan.

• Paid time off.

• Provision of computer and telecommunication equipment, including a laptop and monitor.

• Employee Assistance Program.

• Support for professional growth and development.

• Continuous education and training opportunities.