Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently coordinate and schedule patient appointments

• Handle appointment confirmations, reschedules, and cancellations

• Maintain and optimize provider schedules for appointment availability

• Process requests for medication prior authorization

• Communicate with insurance companies, pharmacies, providers, and patients about authorization status

• Follow up on outstanding authorization requests to ensure prompt patient care

• Verify patient insurance eligibility, coverage, and benefits prior to appointments

• Accurately document insurance information in the EMR system

• Identify and communicate any coverage limitations or issues

• Receive, process, and track incoming and outgoing patient referrals

• Coordinate with referring providers, specialists, and insurance companies

• Ensure that referral documentation is complete, accurate, and attached to patient records

• Follow up on pending referrals to ensure continuity of care

• Professionally and courteously answer inbound calls

• Address patient inquiries, appointment requests, and administrative concerns

• Maintain exceptional customer service in a high-call-volume clinic environment

⛳️ Requirements

• A minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic

• Experience in appointment scheduling, insurance verification, and patient communication

• Familiarity with healthcare workflows, medical terminology, and EMR systems

• Excellent verbal and written communication skills

• Strong organizational and time-management skills

• Ability to effectively prioritize tasks in a fast-paced environment

• High attention to detail and accuracy

• Capacity to work independently while maintaining professionalism and accountability

• Comfortable managing high call volumes and multiple administrative tasks simultaneously

• Experience in managing referrals and coordinating patient care is preferred

• Familiarity with eClinicalWorks (eCW) is preferred

• Previous experience in supporting a Neurology practice is preferred

• Experience in a busy clinic environment with high patient and call volumes is preferred

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for professional development and growth

• Supportive and collaborative work environment