Virtual Assistant – Patient Outreach & Referral Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Make outbound calls and send text messages for appointment reminders, care updates, and follow-ups.

• Act as a compassionate, friendly, and reassuring contact for patients navigating their care plans.

• Maintain high standards for call volume while ensuring patients feel heard and supported.

• Process, log, and monitor inbound and outbound referrals to external specialists and diagnostic centers.

• Follow up with specialist offices and diagnostic facilities to confirm appointment dates and gather clinical consult notes.

• Keep patients informed via phone or text regarding the status of their pending referrals.

• Address patient inquiries, resolve concerns, and de-escalate frustration over the phone.

• Reach out to overdue or unscheduled patients to assist them in booking necessary care promptly.

• Accurately document phone conversations, text communications, and referral tracking updates in the practice EHR system.

⛳️ Requirements

• Flawless, exceptionally clear spoken and written English, complemented by a pleasant, warm telephone voice and active listening abilities.

• Previous experience in customer service, call handling, or patient communication roles where phone interaction was a primary responsibility.

• A genuine enjoyment of phone communication and a passion for empathetically connecting with patients throughout the day.

• Experience or familiarity with medical referral processing, specialist outreach, and patient tracking logs.

• A quiet home office environment.

• A noise-canceling headset.

• Reliable high-speed internet connection.

• Comfort with web-based phone and texting tools, as well as EHR systems.

🏝️ Benefits

• Competitive salary and opportunities for career advancement.

• Flexible working hours to promote work-life balance.

• Access to comprehensive training and professional development resources.

• A supportive and collaborative team environment.