Virtual Assistant – Outreach and Engagement

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of high-volume outbound member texting for a rapidly expanding travel membership organization.

• Dispatch regular outbound texts to a substantial number of members utilizing approved messaging patterns and templates.

• Customize messages to ensure they are perceived as human, relevant, and timely.

• Review recent message interactions prior to initiating outreach.

• Leverage member travel history and planning context to choose suitable message variations.

• Navigate numerous member conversations efficiently while upholding accuracy and attention to detail.

• Regularly read member conversations to develop a strong understanding of the client base.

• Acquire knowledge of company outreach practices and exercise sound judgment across diverse member scenarios.

• Adhere to messaging guidelines and training while making necessary adjustments.

• Escalate unusual, high-stakes, or ambiguous situations as required.

• Work towards increased inbound support and broader member success responsibilities.

⛳️ Requirements

• Exceptional written English skills with a strong grasp of natural US iMessage-style texting language.

• Ability to manage a high volume of conversations rapidly without compromising accuracy or quality.

• Comfort with repetitive communication tasks at a fast pace.

• Strong recall for previous messages, member context, and conversation nuances.

• Capability to deduce the appropriate message variation based on context.

• Dependable, organized, and consistent in work habits.

• Strong judgment regarding when to seek clarification versus when to take action.

• Availability from approximately 6:00 AM to 2:00 PM US time on a consistent basis.

• An updated resume is required for application submission.

• A brief 1–2 minute Loom video is required for application submission.

• Prior experience in customer communication, outreach, texting-based support, inbox management, or similar high-volume communication roles is advantageous.

• Familiarity with travel, membership, or subscription-based businesses is a plus.

• Experience in personalizing outreach at scale is beneficial.

🏝️ Benefits

• Paid Time Off in alignment with company policy.

• Observance of Holidays according to company guidelines.

• Fully remote work setup.

• Compensation in USD, bi-monthly (on the 15th and 30th).

• Clear pathway to expanded responsibilities, including inbound support and broader member success work as trust is established.