Virtual Assistant – Auto Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform remote inspections of vehicles by evaluating photos and live video feeds.

• Assess claims and vehicle damages.

• Draft estimates and create supplementary documentation.

• Manage total loss situations for a diverse range of vehicles.

• Engage with customers, vendors, third-party carriers, claimants, and other relevant parties.

• Investigate auto claims while interpreting policies to ascertain coverage.

• Analyze and negotiate settlements for claims.

• Utilize estimation tools, job aids, and settlement platforms effectively.

• Ensure timely and precise documentation of claims in the claims system.

• Safeguard the company's financial interests by executing policies in accordance with agreement terms.

• Provide customers with their preferred communication channels and keep them informed about the status of their claims.

• Participate in approximately eight weeks of onboarding, licensing, and role-specific training, which includes two weeks at the Dallas, Texas office.

⛳️ Requirements

• Minimum of 18 months of prior experience in auto collision estimating using CCC or Mitchell.

• Proven ability to develop detailed cost estimates for paint, bodywork, frame restoration, and mechanical repairs.

• Skilled in utilizing virtual inspection tools and computer applications.

• Strong analytical abilities to evaluate damages and produce precise estimates.

• Exceptional communication skills for effective interaction with customers and stakeholders.

• Capability to work autonomously and manage time efficiently in a remote work setting.

• Understanding of insurance policies and industry regulations pertaining to auto claims.

• Must be available to attend necessary virtual and in-person training sessions.

• Required to actively engage in virtual learning activities and successfully complete the training program.

• Must secure all necessary adjuster and/or appraiser licenses within 60 days of employment, if applicable.

• Required to maintain all necessary licenses, continuing education, and state-specific renewal obligations.

• Must undergo a background investigation.

• Must have a dedicated workspace free from distractions.

• Minimum internet speeds of 50 MB download and 5 MB upload are required.

• Must have an appropriate work surface and seating arrangement.

• Home office must be located within the United States; this position is not available to residents of Washington, California, Alaska, and Hawaii.

• Allstate typically does not sponsor individuals for employment-based visas for this position.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Participation in the Allstate pension plan.

• Access to a 401(k) savings plan.

• Ayco financial coaching services.

• Spring Health resources for mental and emotional wellbeing.

• Paid parental leave benefits.

• Adoption reimbursement support.

• Paid time off for employees.

• Tuition reimbursement opportunities.

• Wellness incentives for maintaining a healthy lifestyle.

• A sign-on bonus of $1,000 for candidates holding an active appraiser or adjuster license in TX, FL, or their state of residence, subject to specified exclusions.

• A complete technology setup including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to assist with internet expenses.