Virtual Assistant – After-Hours Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the arbitrator reselection procedure for the NSA department during the 5:00pm–12:00am timeframe

• Ensure that cases progress through each phase without interruption

• Monitor reselection triggers and notifications

• Identify cases that need action or are nearing a deadline

• Keep thorough, up-to-date records of case statuses and modifications

• Elevate urgent or exceptional cases to the designated team member according to established protocols

• Provide consistent overnight coverage to prevent delays before the next shift

• Present clear summaries for the start and end of shifts

⛳️ Requirements

• Highly detail-oriented and organized

• Self-motivated and dependable, comfortable working independently with minimal oversight during after-hours

• Strong written and verbal communication skills in English

• Capable of adhering to SOPs meticulously to maintain consistency across shifts

• Experience in arbitration, legal, insurance, subrogation, or claims processes is a significant advantage

• Previous experience in VA, back-office, or administrative support roles

• High-speed internet is mandatory; a minimum of 20 Mbps or fiber connection is required

• A business-grade laptop with integrated hardware security and full-disk encryption is essential

• Windows 11, preferably Windows 11 Pro, 2021 model or newer, with TPM 2.0 enabled and BitLocker/Windows Device Encryption activated; or compatible macOS on a 2020 model or newer Mac, ideally with Apple Silicon M1 or newer, with FileVault enabled

• Chromebooks, tablets, and mobile devices are not allowed

• Minimum of 8 GB RAM; 16 GB is preferred

• Noise-canceling headset required

• Power and internet backup necessary

• Availability required from Monday to Friday, 5:00pm–12:00am ET

🏝️ Benefits

• Remote work opportunity

• After-hours shift schedule from Monday to Friday, 5:00pm–12:00am ET

• 35 hours of work per week

• High-speed internet requirement with a minimum of 20 Mbps or fiber connection

• Business laptop provided with built-in hardware security and full-disk encryption

• Power and internet backup required