Virtual Admin Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Follow up with insurance adjusters through email and phone communications.

• Ensure that adjusters possess the necessary information and documentation.

• Pursue outstanding requests and address non-responsive adjusters.

• Monitor open items and guarantee consistent follow-ups.

• Collect and organize the requested documents.

• Escalate inquiries, challenging conversations, negotiations, and issues that require management involvement.

• Collaborate with the internal team and update the project management tool, such as Trello, for active customer projects.

• Maintain spreadsheets, records, and documentation.

• Gather and arrange receipts and expense documentation.

• Follow up on any missing receipts.

• Systematize digital records and supporting documentation.

• Assist in optimizing receipt and expense management processes.

• Conduct precise data entry.

• Review purchasing and supply lists.

• Create shopping carts on websites like lowes.com.

• Confirm products, quantities, and other purchasing details.

• Research qualifying networking events.

• Add pertinent events to Google Calendar.

• Maintain organized and current event and calendar information.

• Execute routine administrative tasks and conduct online research.

• Organize and document recurring administrative processes.

• Provide personal administrative support, which includes trip planning and basic research.

• Take on additional administrative duties as the business expands.

• Lessen the owners’ administrative workload and serve as a dependable extension of the RestoPros team.

⛳️ Requirements

• Prior experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, Operations Assistant, or in a similar capacity.

• Proficiency in written and spoken English is essential.

• Exceptional attention to detail and robust organizational skills.

• Comfortable with communication via email and phone.

• Familiarity with Google Workspace and Google Calendar.

• Strong skills in internet research and computer proficiency.

• Comfortable working with spreadsheets, data entry, and online purchasing.

• Ability to juggle multiple priorities and regular follow-ups.

• A minimum of 5 years of experience working with a US-based company is necessary.

• Experience in insurance, restoration, construction, property management, or home services is advantageous, but not mandatory.

• Must consistently work from 8:00 AM to 5:00 PM Central Time and remain available and responsive throughout the workday.

• A stable internet connection is required.

• Must be clearly visible on camera in a quiet, well-lit, and clutter-free recording environment.

🏝️ Benefits

• Direct client relationship allowing for independent management of client-related matters.

• Payments are processed directly by the client; salary is paid directly to the candidate.

• Vacation leave and holidays are coordinated with the client’s business needs and policies.

• Utilization of Loom-video application and interview process.

• A stable internet connection is expected for the application recording.