Medical Office Manager – Primary Care

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Create, implement, and document comprehensive end-to-end back-office systems along with standard operating procedures (SOPs)

• Configure and oversee workflows utilizing Elation, Spruce, and Hint

• Establish appropriate form routing, patient intake processes, and electronic signature protocols across various platforms

• Manage submissions for prior authorizations, appeals, and verification of coverage

• Facilitate patient communications with empathy and clarity

• Support with intake forms, appointment scheduling, and management of medical records and referrals

• Oversee the coordination of incoming and outgoing faxes

• Establish operational KPIs, maintain back-office organization, and enhance daily task efficiency as the practice expands

⛳️ Requirements

• Significant experience in U.S. clinical/medical administrative management

• Demonstrated success in processing prior authorizations and managing medical records

• Strong expertise in developing operational processes, SOPs, and monitoring metrics/KPIs

• Exceptionally clear spoken English for effective and patient communication with an elderly patient demographic

• Full-time contractor role, requiring 40 hours per week

• Working hours are Monday through Friday, from 8 am to 5 pm PST

🏝️ Benefits

• Opportunity to work in a dynamic and growing practice

• Gain valuable experience in medical administrative processes

• Engage with a supportive team dedicated to patient care