Medical Office Manager

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Manage prior authorizations and follow up on authorization requests

• Conduct insurance verification and confirm patient coverage and benefits

• Process and coordinate referrals along with the necessary documentation

• Request, organize, and maintain medical records

• Oversee faxing, document transmission, and follow-up tasks

• Organize and process patient forms, ensuring all required documentation is completed

• Maintain precise and well-organized electronic patient records

• Support daily back-office medical administration tasks

• Determine the appropriate storage, upload, signing, and processing of forms and documentation

• Streamline workflows between Elation, Spruce, and Hint

• Develop and document efficient administrative processes and standard operating procedures

• Identify workflow inefficiencies and suggest enhancements

• Create systems for tracking tasks, follow-ups, referrals, authorizations, and other administrative duties

• Potentially answer incoming patient calls and provide general administrative support

• Communicate effectively and patiently with patients, particularly a significant elderly patient population

• Design and enhance workflows and recurring administrative procedures

• Establish tracking systems, accountability measures, KPIs, and performance metrics when relevant

• Document processes to ensure they are followed consistently

• Assist with additional administrative and operational tasks as the practice grows and evolves

⛳️ Requirements

• 3+ years of experience in medical administration, healthcare operations, medical office management, or a related field

• Practical experience with prior authorizations

• Background in insurance verification

• Experience in managing referrals and medical records

• Strong understanding of U.S. healthcare administrative processes

• Experience in managing patient forms, documentation, faxing, and back-office workflows

• Excellent organizational and follow-up skills

• Ability to work independently and take ownership of processes

• Strong problem-solving abilities and attention to detail

• Exceptional spoken and written English communication skills

• Ability to communicate clearly and patiently with elderly patients

• Comfortable in a role where responsibilities and workflows may change as the practice grows

• Preferred experience with Elation EMR, Spruce or similar healthcare communication platforms, and Hint or similar healthcare/payment platforms

• Previous medical office management or healthcare operations experience is preferred

• Experience in managing or coordinating a team is preferred

• Preferred experience in creating KPIs, SOPs, workflows, or performance tracking systems

• Experience in assisting a new medical practice in establishing administrative processes is preferred

• Clinical or healthcare-related experience is preferred

🏝️ Benefits

• Full-time employment

• Monday–Friday schedule

• Remote work

• Working hours: 8:00 AM–5:00 PM PST