Customer Service – Administrative Specialist

This is a fully remote position, open to applicants in Peru, +5 more countries.

📋 Description

• Act as the main point of contact for comprehensive support of residential services.

• Collaborate closely with the Residential Regional Manager to address daily requests, resolve issues, and manage customer escalations.

• Oversee, schedule, and track daily and weekly appointments.

• Ensure that field crews are properly assigned and that floaters are scheduled for coverage during time off.

• Complete daily work order closures.

• Process client invoices on a daily basis.

• Manage employee timesheets effectively.

• Coordinate estimates and provide pricing directly to residential clients.

• Keep precise records of customer interactions, transactions, inquiries, and complaints.

• Identify and propose process enhancements to optimize administrative practices and operational workflows.

• Assist in amicably resolving customer service or billing issues with empathy and efficiency.

⛳️ Requirements

• 3–5 years of professional experience in customer service or administrative positions.

• An Associate degree (2-year degree) is required; a Bachelor's degree is an advantage.

• Demonstrated experience in managing scheduling, daily invoicing, timesheets, and client billing inquiries.

• Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook) is essential.

• Capability to quickly learn proprietary software applications.

• Strong problem-solving, multitasking, and organizational abilities with a keen attention to detail.

• Results-driven mindset with the capacity to adapt and tackle challenges promptly.

• Proficiency in both English and Spanish (written and spoken) is mandatory.

• Candidates must be located in Latin America.

🏝️ Benefits

• Compensation provided in USD.

• Fully remote work opportunity within Latin America with flexible scheduling options.

• Opportunities for career advancement with international clients and diverse projects.

• Long-term independent contractor agreement (no paid time off, health insurance, or other additional benefits).