VIP Support Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Manage incoming inquiries through messaging platforms, chats, and email.

• Offer timely assistance regarding accounts, gameplay, bonuses, and payment-related issues.

• Provide a tailored and exceptional customer experience.

• Issue bonuses and implement template-based bonus configurations.

• Analyze client activity by working with reports and data uploads.

• Spot opportunities to enhance engagement and retention for VIP clients.

• Handle manual deposit and withdrawal requests.

⛳️ Requirements

• Fluent in Ukrainian.

• Previous experience in customer support, preferably with VIP or premium-segment clients.

• Familiarity with basic iGaming financial metrics such as GGR, margin, and behavioral indicators.

• Exceptional attention to detail and a strong sense of responsibility.

• Ability to remain calm under pressure and thrive in a fast-paced environment.

• Creative and unconventional thinking, with the capacity to devise solutions beyond standard procedures.

• Strong commitment to service quality and achieving results.

🏝️ Benefits

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• Massage