VIP Quality Control Manager

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Recruit staff for the VIP department in line with established quality standards.

• Design and implement training and onboarding programs for VIP Hosts / Agents.

• Perform regular quality control assessments of the performance of VIP teams and employees.

• Supervise the online activities of VIP teams in various regions.

• Ensure adherence to communication protocols, operational procedures, and quality of VIP services.

• Identify systemic issues, breaches, and opportunities for improvement.

• Conduct ongoing evaluations of employee qualifications and job performance.

• Create and implement skill enhancement programs for VIP teams.

• Offer personalized feedback and suggestions to employees.

• Manage the execution of corrective measures based on monitoring outcomes.

• Compile reports on the quality of VIP team performance and trends in metrics.

• Engage in the development and revision of quality standards for VIP operations across all regions.

⛳️ Requirements

• Experience in evaluation methodologies and creating scorecards for assessing dialogue results.

• Proficiency with recording systems, ticketing, and related tools.

• Familiarity with sportsbook and casino offerings.

• Understanding of player economics and incentive structures.

• Knowledge of VIP support workflows and protocols.

🏝️ Benefits

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• Massage