Engagement Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the entire engagement lifecycle, from SOW review to project closeout, encompassing planning, execution, risk management, scope management, and handoff.

• Act as the main point of contact for customers.

• Provide status updates, manage expectations, address escalations, and negotiate changes in scope.

• Manage 5–8 simultaneous technical engagements while ensuring quality and adhering to deadlines.

• Collaborate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams.

• Oversee resource allocation and capacity planning.

• Proactively identify risks and challenges, and formulate mitigation strategies.

• Monitor issue resolution to guarantee that deliverables meet established quality standards.

• Contribute to the development of Professional Services processes and methodologies.

⛳️ Requirements

• Minimum of 5 years of experience in engagement or project management, ideally within technical or software projects.

• Proven ability to manage multiple engagements simultaneously while ensuring quality standards are met.

• Extensive experience working with enterprise clients and leading customer-facing communications.

• Experience in coordinating cross-functional technical teams, including engineers, architects, and product managers.

• Background in managing resource allocation effectively.

• Familiarity with project management tools such as Linear, Jira, Asana, or similar platforms.

• Experience in managing scope changes and navigating complex stakeholder dynamics.

• Ability to excel in fast-paced and ambiguous startup environments.

• Strong communication skills with both technical teams and executive stakeholders.

• PMP or a similar project management certification is preferred but not mandatory.

• Previous experience in Professional Services or consulting is a plus.

• Experience with AI/ML or infrastructure engagements is advantageous.

• Familiarity with time tracking and billing coordination is a plus.

• Knowledge of the software development lifecycle and agile methodologies is preferred.

🏝️ Benefits

• Competitive compensation package, including a base salary, variable compensation for applicable roles, meaningful equity, and various benefits and perks.

• Regionally competitive benefits that align with local norms and regulations for team members in the EU, UK, and APAC.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible vacation policy.

• 401(k) retirement plan.

• Meals provided on in-office days in the US.