Pensions Data Service Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Make operational decisions on a daily basis for a small group or department.

• Collaborate effectively with direct reports to address operational challenges and escalate issues to senior management.

• Distribute workload evenly across the team.

• Engage with clients to address and resolve concerns.

• Provide hands-on training in tools and procedures.

• Partner with the Head of Operations to establish objectives for performance, income, SLA achievement, and project delivery.

• Oversee the overall attainment of operational goals.

• Organize and participate in documented regular team meetings.

• Promote proactive engagement from team members and keep staff informed on relevant matters.

• Evaluate team performance against set objectives.

• Conduct regular one-on-one sessions with direct reports to review performance.

• Monitor and document staff skills, knowledge, and capabilities.

• Identify training needs and arrange coaching and mentoring.

• Lead the rollout of process and client changes while ensuring quality and consistency in processes.

• Attend meetings with clients and relevant third parties.

• Serve as the Client Relationship Manager.

⛳️ Requirements

• Familiarity with DB pension schemes.

• A combination of operational and technical experience in pensions.

• Experience in line management, preferably overseeing a remote team.

• Proficiency in MI and project reporting.

• Understanding of pension administration and work management systems.

• Knowledge of various administration platforms and the significance of pension data in scheme administration.

• Skill in effectively distributing incoming work.

• Proven experience in managing and motivating individuals to maximize performance.

• Commercial insight into development, risk, and return.

• Established record of successful implementation and financial returns.

• Ability to apply flexible thinking and thought leadership to inspire individual performance.

• Capacity to utilize leadership, motivation, capacity planning, prioritization, and planning techniques.

• Competence in delivering through teams and delegating tasks to meet objectives.

• Skill in recruiting, developing, and motivating individuals to create a high-performance team.

• Ability to provide constructive feedback to enhance team members' skills.

• Proficiency in managing conflicting relationships or positions in a rational and transparent manner.

🏝️ Benefits

• 23 days of holiday, increasing to 27 days, with the option to purchase additional leave.

• Company-matched pension contributions.

• Life assurance coverage.

• Cycle2work scheme available.

• 15 weeks of fully paid maternity, adoption, and shared parental leave.

• Two weeks of paternity pay.

• Optional benefits including discounts for retail, social activities, health and wellness, travel, and technology.

• Paid day out of the office for volunteering with charity partners or a cause you choose.

• Access to Employee Network Groups.

• An inclusive and barrier-free recruitment process and working environment.

• Support and reasonable accommodations provided during the recruitment process.

• Access to Work support for candidates with physical or mental health conditions or disabilities.