Manager, Provider Services

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the provider services function along with provider support operations, team performance, and service delivery activities.

• Supervise provider service operations and evaluate team performance.

• Track provider support activities and assess service delivery outcomes.

• Review operational performance and implement improvement initiatives.

• Create and uphold provider service policies, procedures, and workflows.

• Collaborate with providers and internal stakeholders to resolve operational challenges.

• Manage provider relations strategies and execute improvement initiatives that enhance provider satisfaction, compliance, and ensure consistent, high-quality service delivery.

• Travel within the designated catchment area as needed.

⛳️ Requirements

• Associate's degree with three (3) years of experience in provider services, healthcare administration, managed care, customer service, or a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations; OR Bachelor's degree with one (1) year of relevant experience; OR an equivalent combination of education and experience.

• A valid driver’s license is required.

• Candidates must reside within North Carolina.

• Ability to travel within the catchment area as needed.

• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future.

• Preferred qualifications include a Bachelor’s or Master’s degree.

• Must meet the criteria of a Qualified Professional.

• A minimum of two (2) years’ experience in Call Center, Behavioral Health, or Physical Health Network environments is preferred.

• All applicants must pass a drug test as a prerequisite for employment.

🏝️ Benefits

• A collaborative, mission-driven work environment.

• Competitive benefits package.

• Options for remote work for most positions.

• Flexible work schedules may be available for some roles with management approval.

• Health Insurance with no premium for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k plan featuring a 5% employer match and immediate vesting.

• Qualifying employer for Public Service Loan Forgiveness (PSLF).

• Quarterly stipend available for remote work supplies.