VIP Account Manager

This is a fully remote position, open to applicants in Uzbekistan, +1 more country.

📋 Description

• Engage with VIP clients through various channels, including messengers, live chats, emails, and phone calls.

• Evaluate client accounts and develop personalized activation strategies.

• Track client activity on a daily basis and focus on reactivation efforts.

• Manage significant wins and losses for VIP and pre-VIP clients.

• Address issues related to failed deposits and withdrawals.

• Review client complaints and feedback to enhance the customer experience.

• Work collaboratively with the team by reporting product issues through tickets and monitoring their resolution.

⛳️ Requirements

• Proficient in Russian and Kazakh, with strong verbal and written communication skills in both languages.

• Experience in iGaming, particularly in retention, reactivation, or VIP account management, will be advantageous.

• Strong problem-solving abilities to navigate conflicts, substantial losses, and high-maintenance clients.

• Exceptional written and verbal communication skills.

• Typing speed of over 200 characters per minute.

• Ability to manage 5 to 10 chats simultaneously with ease.

🏝️ Benefits

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• Massage