Vietnam Payroll Specialist

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Assist operational teams in achieving client deadlines while offering both functional and technical expertise.

• Aid managers in client engagement by ensuring that information is both accurate and timely.

• Offer support and guidance during implementations and go-lives.

• Deliver daily functional assistance to teams to ensure successful payroll execution.

• Maintain and update the Client Solution workbook.

• Revise, uphold, and enforce Defined Work Instructions along with other process documentation.

• Ensure completion and approval of system maintenance testing.

• Review Statements of Work prior to distribution to clients.

• Address technical and functional issues escalated by the team, making sure that system issues and defects are accurately reported and ticketed.

• Collaborate with Operational Management, Transformation, and Products on automation, innovation, and ongoing improvement efforts.

• Oversee the legislation roadmap and ensure teams are trained on forthcoming changes.

• Assist with year-end processes.

• Identify opportunities for upselling services.

• Support management in handling client escalations and documenting lessons learned.

• Enhance and develop team members through training and coaching delivery.

• Comply with STRADA security standards.

• Accurately record time and submit it punctually.

• Contribute to team meetings and escalate issues to the Operations Manager.

• Keep abreast of STRADA announcements and communications.

• Cultivate relationships across various business lines.

• Engage in assigned projects and activities.

• Monitor performance in relation to security and compliance protocols, customer SLAs, quality benchmarks, innovation integration, and the reduction of client escalations.

⛳️ Requirements

• In-depth understanding of payroll inputs and outputs, including third-party interfaces, timekeeping, tax filing/compliance, benefits, and other payroll-related areas.

• Capability to identify and manage risks effectively.

• Proficient in MS Office applications such as Excel, Word, and PowerPoint.

• Flexibility to thrive in a global and fast-paced work environment.

• Strong attention to detail.

• Excellent written and verbal communication skills.

• Self-motivated with a strong desire to learn.

• Ability to work collaboratively in a team setting as well as independently while adhering to established processes and procedures.

• A BA/BS degree in a business-related field such as Accounting, Human Resources, or Business Administration, or an equivalent combination of education and experience.

• 3–4 years of pertinent experience in payroll administration within an HR consulting, HR outsourcing, or corporate setting.

• Expert knowledge of payroll processes, practices, and relevant legislation.

• Preferred knowledge of HRIS systems: Workday, SAP, or PeopleSoft.

• Payroll certifications are a plus.

🏝️ Benefits

• Competitive total rewards package.

• Opportunities for continuing education and training.

• Significant potential within a growing global organization.