Vice President, VIP

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Oversee the VIP and Player Development division at PENN Interactive across the United States and Canada.

• Formulate and implement a strategic vision aimed at enhancing VIP growth, boosting customer retention, and improving revenue performance.

• Develop strategies for the VIP customer lifecycle to optimize player value and profitability.

• Lead, mentor, and nurture Regional Directors, Managers, Executive Hosts, VIP Hosts, and Associate Hosts.

• Cultivate a robust leadership pipeline through succession planning, talent development, mentorship, and performance management.

• Set and track KPIs to ensure consistent execution and business achievements across all markets.

• Build and sustain relationships with PENN Interactive's top-tier customers as a strategic ambassador for the VIP sector.

• Utilize insights into high-value player behavior, industry trends, and competitive offerings to pinpoint growth opportunities and shape strategy.

• Evaluate business performance and customer trends to enhance VIP effectiveness, retention, and revenue growth.

• Collaborate with teams from Product, CRM, Analytics, Finance, Compliance, and Operations.

• Ensure adherence to regulatory, responsible gaming, and company policies across various jurisdictions.

• Oversee the overall performance of the VIP organization, evaluated through team outcomes, revenue growth, customer retention, leadership development, and strategic goals.

⛳️ Requirements

• Over 10 years of progressive leadership experience in player development, casino marketing, VIP operations, online gaming, or similar gaming sectors.

• At least 5 years of VIP leadership experience in online casino, iGaming, sportsbook, or interactive gaming settings.

• Proven success in leading multi-market teams and cultivating high-performing leaders.

• A demonstrated history of driving VIP revenue growth, customer retention, and profitability through effective team management.

• In-depth understanding of VIP player development, customer acquisition, retention strategies, CRM, and host operations.

• Extensive experience in managing relationships with high-value VIP clients.

• Well-established network of high-value players and industry connections within the online gaming sector.

• Strong knowledge of VIP customer behavior, competitive industry offerings, and market dynamics.

• Exceptional leadership, coaching, communication, and strategic planning capabilities.

• Proficient in analyzing performance data and converting insights into actionable growth strategies.

🏝️ Benefits

• Base pay is included in the Total Rewards package.

• Most non-sales roles are eligible for a Bonus.

• Comprehensive benefits for qualified employees.

• Customized benefits options, expert guidance, and always-available tools to support employees physically, financially, and emotionally.

• Opportunities for career growth and support to enhance skills and pursue new avenues.