Vice President, Enterprise Data and Analytics

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Take ownership of and implement H&R Block’s enterprise data strategy in alignment with growth objectives and customer outcomes.

• Develop a structured roadmap that includes significant quarterly advancements, clear milestones, measurable results, and designated accountable parties.

• Collaborate with executive leadership to identify high-impact opportunities, guide investment choices, and establish measurable outcomes.

• Assist leaders in transforming intricate data inquiries into clear decisions and actionable measures.

• Establish effective governance that encompasses data ownership, stewardship, quality standards, decision rights, and escalation procedures.

• Create unified business definitions and a reliable metrics framework.

• Collaborate with Technology and Information Security to ensure proper access, permissions, and responsible data utilization.

• Lead the strategy and cross-functional execution of shared data capabilities, starting with customer identity and expanding to customer intelligence and reusable data products.

• Work alongside Product and Technology to develop scalable data products that support personalization, responsible AI, and integrated digital experiences.

• Evaluate adoption, reuse, speed, and business value while minimizing duplicated efforts.

• Lead and develop a team of data scientists, machine learning specialists, and analysts focused on forecasting, experimentation, measurement, and decision support.

• Link analytics priorities to the data roadmap and assist business leaders in translating insights into actionable steps.

• Build and cultivate a multidisciplinary data and analytics organization with defined priorities and robust accountability.

• Drive enterprise change, foster executive alignment, navigate trade-offs, and unite business and technical teams.

⛳️ Requirements

• Proven experience in leading enterprise data and analytics within complex organizations, translating investments into adoption, measurable results, and sustainable business value.

• Expertise in establishing effective governance that includes ownership, stewardship, quality standards, decision rights, shared definitions, and reliable enterprise metrics.

• Experience in developing shared data capabilities or products such as customer identity, customer intelligence, or reusable enterprise data assets.

• Strong leadership experience in analytics and decision science, encompassing reporting, forecasting, experimentation, data science, and measurement.

• Advanced business and technical fluency, linking customer and business needs to governance, architecture, and engineering execution.

• Executive presence, influence, and sound judgment.

• Proven ability to navigate complex trade-offs, drive change, and build effective teams that deliver results.

• Preferred: Experience in a customer-focused, multichannel business where customer identity, personalization, governance, and enterprise analytics are critical to performance.

• Preferred: Experience in establishing reliable data foundations for AI, personalization, or connected digital experiences.

• Preferred: Background in enterprise data leadership or product leadership for shared data, customer identity, intelligence, personalization, or enterprise platform capabilities.

🏝️ Benefits

• Medical and prescription drug coverage for qualifying associates and their eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive pay.

• Comprehensive benefits.

• Support for life both in and outside of work.

• Continuous learning opportunities.

• High-performing, connected culture.