Vice President, ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and drive the strategic roadmap for PTG's ServiceNow practice.

• Identify the competitive landscape for PTG, differentiation strategies, and sustainable growth investment areas.

• Assess growth potential across new business, existing customer expansion, managed services, packaged solutions, capabilities, partnerships, and various channels.

• Convert strategy into actionable priorities for investment, recruitment, sales initiatives, capability enhancement, and market entry strategies.

• Create a scalable operational framework and instill discipline throughout the practice.

• Formulate business cases and recommendations regarding offerings, investments, partnerships, and strategic initiatives.

• Oversee commercial performance metrics, including revenue growth, pipeline management, bookings, pricing strategy, deal economics, and profitability.

• Establish and direct the sales strategy for the practice.

• Manage pipeline oversight, forecasting, account strategy, territory alignment, and sales effectiveness.

• Guide deal structuring, pricing, commercial models, and pursuit strategies.

• Serve as the executive leader on major or strategically significant pursuits.

• Enhance PTG's visibility and reputation within the ServiceNow ecosystem.

• Cultivate senior-level relationships with ServiceNow sales, public sector, partner, and regional leadership.

• Develop co-sell and partner-driven opportunities.

• Ensure effective utilization of relevant ServiceNow partner programs, competencies, designations, enablement, and market investments.

• Align Sales, Solution Consulting, and Operations & Delivery teams around shared priorities and outcomes.

• Define roles, decision-making authority, accountability, and operational expectations.

• Mentor leaders and team members while establishing performance benchmarks.

• Lead the integration of Account Executive, Solution Consulting, and Operations & Delivery leadership as a cohesive practice.

• Collaborate with the Director of Operations & Delivery on capacity, capability, delivery risk, customer health, and execution readiness.

• Make final decisions at the practice level and address cross-functional issues requiring senior leadership intervention.

• Exercise significant autonomy in day-to-day strategic, commercial, organizational, and operational decision-making.

• Partner with the COO / Executive Sponsor on key strategy shifts, substantial investments, organizational expansion, executive recruitment or termination, acquisitions, and other significant PTG matters.

⛳️ Requirements

• Extensive leadership experience within the ServiceNow ecosystem, with a comprehensive understanding of ServiceNow's sales, partner, and services landscape.

• Proven track record in building, leading, or scaling a ServiceNow consulting and professional services business.

• Demonstrated experience in leading sales teams and fostering high-performing commercial organizations.

• Strong grasp of consulting and professional services economics, including pricing, margins, utilization impacts, staffing considerations, and deal structure.

• Proven ability to devise and implement growth strategies beyond merely managing an individual sales quota.

• Established capability to lead complex enterprise pursuits and provide insightful guidance on deal strategies and commercial models.

• Established relationships and credibility in the ServiceNow ecosystem.

• Experience in selling consulting and technology services to public sector clients or significant experience in supporting organizations focused on public sector markets.

• Demonstrated ability to lead cross-functional teams, including Sales, Solution Consulting, and Delivery.

• Experience in making organizational, investment, and go-to-market decisions in a growth-focused business environment.

• Preferred: Experience in scaling a ServiceNow consulting/services practice through a similar phase of growth.

• Preferred: Experience working for a ServiceNow implementation partner, consulting firm, or directly within ServiceNow with substantial partner/services exposure.

• Preferred: Experience in developing managed services or other recurring service offerings.

• Preferred: Experience in creating repeatable or packaged ServiceNow solutions.

• Preferred: Familiarity with ServiceNow subscription/resale models.

• Preferred: Experience with public sector procurement mechanisms and complex government purchasing processes.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a positive work-life balance.

• A collaborative and inclusive work environment.