Vice President, Sales – Retail

This is a fully remote position, open to applicants in Canada.

📋 Description

• Enhance EXL's market visibility and expand business development opportunities with prospective clients.

• Secure significant contracts with an Annual Contract Value (ACV) exceeding $2M and Total Contract Value (TCV) over $10M while offering BPO services to the Consumer Retail sector.

• Pursue new logos and oversee the sales process from initial deal identification to contract signing and subsequent handover to the Account Manager.

• Leverage expertise in the North America Energy & Infrastructure market and competitor offerings to bolster growth strategies and investments.

• Collaborate with Industry Business Unit leaders on focused account strategies and targeted logos.

• Develop a reliable new business pipeline that generates consistent and profitable revenue across Business Units.

• Implement go-to-market strategies through targeted campaigns, advisors, influencers, conferences, and industry events.

• Convert client requirements into EXL service offerings and craft compelling proposals.

• Serve as a liaison between service delivery teams and clients.

⛳️ Requirements

• A Bachelor's Degree is required.

• 8 to 10 years of experience as an individual contributor in selling new business for a BPO and/or a Top 10 Advisory Consulting firm, with recent focus on the Consumer Retail sectors.

• Proven track record in selling multi-year, multi-million-dollar BPO and Advisory contracts within the Consumer Retail space.

• Ability to identify and qualify leads, foster strong relationships, and convert them into commercial engagements even with limited prior connections.

• Experience in managing client expectations and establishing robust client partnerships.

• Comprehensive understanding of the North American BPO sector.

• Capability to engage with executive-level stakeholders regarding their specific challenges.

• Strong skills in sales processes and operations, including pipeline management, forecasting, and budgeting.

• A strategic, consultative, and solution-oriented approach to sales.

• Demonstrated ability to thrive in a multicultural global environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional growth and development.

• Flexible work arrangements.

• A diverse and inclusive workplace culture.