Vice President, Sales – Retail

This is a fully remote position, open to applicants in Canada.

📋 Description

• Enhance EXL's market presence and expand business development opportunities with prospective clients.

• Propel sales and revenue growth by securing new clients in the North America Consumer Retail sector.

• Pursue new business opportunities and oversee the sales process from initial deal creation to signed contract and transition to the Account Manager.

• Establish a reliable pipeline of new business to generate consistent and profitable revenues across various Business Units.

• Collaborate with Industry Business Unit leaders on focused account strategies and target clients.

• Implement go-to-market strategies through focused campaigns, advisors, influencers, conferences, and industry events.

• Recognize and convert client requirements into EXL's service offerings.

• Develop an understanding of customer business needs, align those needs with company capabilities, and create compelling proposals.

• Act as a liaison between the service delivery team and the client.

• Provide insights into the North America Energy & Infrastructure market and competitor offerings to support growth strategies and investments.

⛳️ Requirements

• Bachelor's Degree.

• 8–10 years of experience as an individual contributor in selling new business for a BPO and/or a Top 10 Advisory Consulting firm, with a recent focus on Consumer Retail sectors.

• Current experience in selling multi-year, multi-million-dollar BPO & Advisory contracts within the Consumer Retail sectors.

• Proven experience in identifying and qualifying leads, fostering relationships with potential client organizations, and converting those relationships into commercial agreements.

• Experience in managing client expectations and developing strong client partnerships.

• Extensive functional knowledge of the North American BPO sector.

• Ability to engage with executive-level stakeholders regarding their challenges.

• Strong skills in sales processes and operations, including pipeline management, forecasting, and budgeting.

• Capability to foster a consultative and solution-oriented sales environment.

• Demonstrated ability to thrive in a multicultural global environment.

• Proven track record of closing deals with ACV exceeding $2M and TCV surpassing $10M in selling BPO services to the Consumer Retail industries.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive company culture.